Senior Claims Specialist/Claims Technical Director - Great American Risk Solutions

Great American Insurance Group•NY Work at Home, NY

19d•$90,000 - $125,000•Hybrid

About The Position

Great American Risk Solutions is seeking an experienced Senior Claims Specialist/Claims Technical Director to manage a complex nationwide portfolio of commercial casualty claims, primarily involving construction-related exposures such as New York contractor claims and New York Labor Law matters. The role requires strong coverage analysis, litigation management, and claim-resolution expertise across primary and excess casualty programs. The manageable pending inventory allows for in-depth claim involvement and strategic oversight. The position is supported by dedicated coverage counsel and technical claim resources. Candidates located in the greater Cincinnati area are expected to work on-site four days per week and remotely one day per week. Core in-office days are Tuesday through Thursday, with the fourth day determined by business needs. Qualified candidates outside the greater Cincinnati area may work remotely, with travel to Cincinnati as needed.

Requirements

Bachelor's degree or an equivalent combination of education, training, and relevant claims experience.
Generally, at least 8 years of commercial casualty claims experience, including significant exposure to construction-related claims and litigated matters.
Expertise in coverage analysis, drafting coverage positions, and complex claim investigation and resolution.
Extensive litigation management experience, including working closely with defense counsel and managing claims through trial, mediation, or arbitration.
Exceptional written, verbal, and interpersonal communication skills, including the ability to explain complex coverage and claim issues clearly.
Maintain required adjuster licenses and complete continuing education requirements.
Must be authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Experience handling New York contractor claims and familiarity with New York Labor Law exposures.
CPCU designation or other advanced insurance credentials.

Responsibilities

Manage complex commercial casualty claims, including construction defect, construction site accident, contractor liability, premises liability, and excess or umbrella exposures.
Investigate, evaluate, and resolve claims involving significant damages, complex liability issues, and extensive litigation.
Analyze policy coverage and prepare detailed coverage position letters, reservation of rights letters, and coverage determinations.
Handle New York contractor claims, including claims involving New York Labor Law exposures and related construction liability matters.
Direct litigation strategy with defense counsel and attend mediations, arbitrations, depositions, settlement conferences, and trials as appropriate.
Establish and maintain appropriate reserves, ensuring accurate claim valuation and timely reserve recommendations.
Evaluate liability, damages, risk transfer opportunities, and exposure throughout the life of a claim.
Collaborate with underwriting, legal, and other internal stakeholders to support consistent claim handling and strong customer service.
Communicate claim developments, coverage positions, and litigation strategies to insureds, brokers, attorneys, and business partners.
Monitor claim trends and identify potential exposure issues affecting portfolio performance.
Maintain compliance with company procedures, regulatory requirements, and industry best practices.
Maintain required adjuster licenses and complete continuing education requirements.
Support team initiatives and contribute technical expertise to complex claim discussions and claim handling excellence.