Senior Claims Representative - Bodily Injury
About The Position
We are seeking an experienced Senior Claims Representative – Commercial Specialty / General Liability to manage moderate to complex commercial claims involving bodily injury and property damage. This role is responsible for independently investigating, evaluating, negotiating, and resolving third-party General Liability claims, including matters involving unique, specialized, or high-risk exposures beyond standard commercial policies. This isn’t a role built around routine claims handling. It’s an opportunity to take ownership of meaningful, high-impact work that requires critical thinking, strong negotiation skills, and a deep understanding of commercial liability exposures. You’ll manage complex claims independently while collaborating with internal partners, supporting best practices, and serving as a trusted technical resource for the team. Day to day, you’ll investigate and evaluate claims, assess liability and coverage, negotiate resolutions, and develop thoughtful strategies that balance fairness, efficiency, and business outcomes. You’ll also play an important role in helping elevate file quality and mentoring others by sharing your expertise and insight. We’re looking for someone who brings strong analytical instincts, sound judgment, and the ability to communicate effectively with a variety of audiences. The ideal candidate is comfortable navigating complex situations with minimal supervision and thrives in an environment where collaboration and continuous improvement are valued. Most importantly, this is a chance to join a collaborative team where your expertise truly matters. You’ll have the opportunity to work on sophisticated claims, contribute to meaningful improvements, and make a visible impact - both on the files you manage and the people you work alongside.
Requirements
- Experience handling large or complex commercial claims is strongly preferred.
- Excellent negotiation skills.
- Strong problem-solving skills.
- Strong interpersonal skills.
- Familiarity with modern claims systems and technology is important.
- Strong analytical instincts.
- Sound judgment.
- Ability to communicate effectively with a variety of audiences.
- Comfortable navigating complex situations with minimal supervision.
Nice To Haves
- Industry designations such as AIC, AINS, or CPCU coursework are highly valued.
Responsibilities
- Independently investigate, evaluate, negotiate, and resolve third-party General Liability claims, including matters involving unique, specialized, or high-risk exposures beyond standard commercial policies.
- Investigate and evaluate claims.
- Assess liability and coverage.
- Negotiate resolutions.
- Develop thoughtful strategies that balance fairness, efficiency, and business outcomes.
- Elevate file quality and mentor others by sharing expertise and insight.
- Collaborate with internal partners.
- Support best practices.
- Serve as a trusted technical resource for the team.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
