Claims Representative, Bodily Injury

Plymouth Rock Assurance•Boston, MA

1d•Onsite

About The Position

We are currently seeking a Bodily Injury Claims Representative to fill a position in our Boston office, directly across the street from South Station. This is a great opportunity for an experienced Claims Representative to join our growing team and start a career with a financially sound company.

Requirements

Excellent written and verbal communication skills.
Team orientation; excellent interpersonal skills
Exceptional telephone customer service skills
Demonstrated level of competency in time management, priority setting, action orientation and customer focus.
Strong attention to detail and sense of urgency
BA/BS degree or commensurate casualty claims experience required.
2+ years of handling Massachusetts automobile claims required.

Nice To Haves

Commercial automobile experience preferred.
Some litigation experience preferred.

Responsibilities

Contact insureds, attorneys and other parties in conformance with Commonwealth Automobile Reinsurers’ (CAR) guidelines to gather required information.
Develop and maintain case files that document all actions.
Understand personal lines and commercial lines automobile coverages; adhere to the policy contract including related coverages, exclusions, etc.
Investigate, analyze, and evaluate liability and damages.
Establish adequate and timely reserves in accordance with company guidelines.
Provide equitable evaluations and settlements through negotiations.
Direct and monitor defense counsel in the handling of cases in litigation, through conclusion either by trial or settlement.
Identify, investigate, and refer potential fraudulent claims to SIU.
Answer questions and resolve problems within established levels of authority.

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits