Senior Claims Adjuster - Commercial Auto and General Liability

Lodestar Claims & Risk Services•Tampa, FL

4h•Remote

About The Position

Investigates, evaluates, and resolves Automobile, General Liability, Professional Liability, and Property claims for self-insured and unbundled clients. The Senior Claims Adjuster provides a superior level of customer service to internal and external business partners and administers and resolves claims in a timely manner in accordance with client, company, and regulatory guidelines. The role is typically assigned claims involving higher loss exposures and coverage issues, including a pending of litigated files.

Requirements

New York and Florida or Texas adjusting licenses are required.
Bachelor’s degree.
At least 7 years of progressively responsible experience handling Automobile, General Liability, Professional Liability, and Property claims.
Familiarity with coverage, negligence principles, investigation, and negotiation techniques.
Obtain and maintain state adjusting licenses as needed and complete state-required continuing education credits to maintain licensure.
Strong organizational skills and attention to detail.
Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
Excellent verbal and written communication skills.
Excellent customer service skills.
Computer literacy, including working knowledge of Microsoft Word, Excel, and PowerPoint.

Responsibilities

Promptly investigate assigned claims for coverage, liability, damages, and subrogation or contribution, and ensure timely disposition in accordance with regulatory and statutory requirements.
Establish appropriate loss and expense reserves within granted authority, document the rationale, maintain and adjust reserves as exposure changes, and notify claim management when exposure exceeds authority.
Negotiate claim resolutions within granted authority.
Establish and execute action plans for claim resolution, including loss-cost management.
Comply with client Special Handling Guidelines.
Work collaboratively with internal and external business partners to investigate and determine appropriate claim dispositions.
Select and manage service vendors in accordance with company and client special handling guidelines.
Maintain a strong working knowledge of regulatory and jurisdictional requirements.
Demonstrate technical proficiency by consistently applying established claims-handling guidelines and best practices in a timely manner.
Communicate effectively with internal and external customers about claims and account issues.
Maintain and manage a diary system and claim pending to resolve claims efficiently and effectively.
Manage litigation and defense counsel to support timely and cost-effective outcomes.
Prepare and submit claim status and excess reports to clients and their excess carriers.
Travel locally as potentially required.
Demonstrate commitment to the Company’s Code of Business Conduct and Ethics, and apply relevant compliance policies, procedures, standards, and laws in performing work.