Senior Claim Resolution Specialist, Property

Liberty Mutual Insurance•,

4d•$67,000 - $126,000•Remote

About The Position

Manages, investigates, and resolves assigned moderate-to-severe property loss claims under limited supervision while providing policyholders with exceptional customer service. Training is a critical component of success; reliable attendance and active engagement during training are mandatory. The position is listed as remote.

Requirements

Demonstrated understanding of building construction principles.
Strong knowledge of claims handling procedures and full working knowledge of claims operations and procedures.
Proven ability to provide exceptional customer service.
Effective negotiation skills.
Ability to independently manage workload effectively and exercise good judgment.
Strong written and verbal communication, interpersonal, computer, and analytical skills, including the ability to work with multifaceted systems.
Bachelor’s degree or equivalent experience and at least 5 years of directly related experience.
Completion of advanced property training.
Ability to obtain proper licensing as required.
Reliable attendance and active engagement during training.

Responsibilities

Investigate losses, determine coverage, and adjust all elements of moderate-to-high-severity property loss claims.
Handle claims of moderate-to-severe complexity under little supervision.
Work with a Field Appraiser or Liberty network contractor during the appraisal process for moderate-to-severe claims.
Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
Work with and potentially coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
Identify suspicious losses.
Recommend referral to the Special Investigations Unit (SIU) when appropriate and potentially assist with its investigation and claim settlement.
Be available for catastrophe duty when called upon.