Senior Change Implementation Consultant

Wells Fargo•Minneapolis, MN

1d•Onsite

About The Position

Wells Fargo is seeking a Senior Change Implementation Consultant responsible for determining and communicating the scope of testing for functional changes, creation, and execution of test cases for both manual and automation, identification and resolution of functionality defects as part of the Agile project methodology for Loan Origination and supporting systems. This role will coordinate production validation of functional changes with Line of Business (LOB) users by creating checkout scripts, preparation of LOB users for expectation as well as triaging and tracking functionality defects. Provide leadership, mentorship, and day-to-day guidance to less senior team members to ensure effective execution of responsibilities and adherence to best practices. In this role, you will: Participate in complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems Identify, and provide effective training methods Participate in process improvement or product development and enhancement activities Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements Provide feedback and present ideas for improving or implementing processes and tools with change implementation impact Develop communication and training plans Identify and monitor resolution of issues, escalating as necessary Identify best practices and recommend new workflows and procedures Perform complex administrative, transactional, and operational support tasks Provide maintenance support for project teams and assist in determining implementation strategy Provide input to project manager and project teams on appropriate implementation strategy, methods, and plans Provide subject matter expertise and interpretation of procedures to team Interact with team, peers, management, and technology on implementation of strategy Collaborate and consult with peers, risk, compliance, and managers to resolve functional changes, and achieve goals Serve as a mentor

Requirements

4+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Knowledge of project lifecycle
Understanding of quality assurance or user testing methodologies
Experience with user testing participation
Knowledge of Credit Application process for Small Business
Knowledge of Project and Defect Tools including Jira
Utilize AI-powered tools such as Microsoft Copilot to optimize business processes, increase efficiency, and support data-driven insights.
Knowledge of Power BI or Tableau reporting to support data analysis and performance insights
Provide leadership over operational processes to ensure work is completed on time, effectively prioritizing tasks and directing the daily work activities of team members.
Provide clear and timely communication to leadership and stakeholders regarding progress, issues, and resolution outcomes
Test and Checkout Script Creation for either manual or automation
Test data creation and conditioning
User Acceptance Testing execution
Create and Deliver Subject Matter Expert Walkthrough
Defect Triage/Management/Resolution

Responsibilities

Determine and communicate the scope of testing for functional changes.
Create and execute test cases for both manual and automation.
Identify and resolve functionality defects as part of the Agile project methodology for Loan Origination and supporting systems.
Coordinate production validation of functional changes with Line of Business (LOB) users by creating checkout scripts.
Prepare LOB users for expectations.
Triage and track functionality defects.
Provide leadership, mentorship, and day-to-day guidance to less senior team members.
Participate in complex initiatives and identify and implement opportunities for new processes to support requirements within change implementation.
Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery.
Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems.
Identify and provide effective training methods.
Participate in process improvement or product development and enhancement activities.
Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements.
Provide feedback and present ideas for improving or implementing processes and tools with change implementation impact.
Develop communication and training plans.
Identify and monitor resolution of issues, escalating as necessary.
Identify best practices and recommend new workflows and procedures.
Perform complex administrative, transactional, and operational support tasks.
Provide maintenance support for project teams and assist in determining implementation strategy.
Provide input to project manager and project teams on appropriate implementation strategy, methods, and plans.
Provide subject matter expertise and interpretation of procedures to team.
Interact with team, peers, management, and technology on implementation of strategy.
Collaborate and consult with peers, risk, compliance, and managers to resolve functional changes, and achieve goals.
Serve as a mentor.