Senior Consultant (Software Implementation)

Appian Corporation • McLean, VA

1d • Onsite

About The Position

Appian Customer Success is seeking a Senior Software Implementation Consultant to join their team. In this role, you will engage with customers post-sales to develop software solutions on the Appian platform, driving digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop, and implement custom software and AI solutions using Appian’s platform for commercial clients. This includes working within an agile environment to understand client business processes and technical needs, launching new relational data models in production, and developing APIs to integrate with multiple systems. You will also brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering, and the latest generative models. Collaboration with client technical teams and business users is essential throughout the software development life cycle to drive adoption and empower clients to become self-sufficient. This role is based at Appian HQ in McLean, VA, with an expectation of 4-5 days per week in the office to foster in-person collaboration, shared ideas, and teamwork. Appian provides process automation technology, automating complex processes in large enterprises and governments for 25 years.

Requirements

• Passion for mentoring/developing others and experience leading small teams through post-sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming
• Experience working with relational databases and database design/data modeling
• SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
• Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
• 3+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Nice To Haves

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

Responsibilities

• Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients
• Work within an agile environment to understand client’s business processes and technical needs
• Launch new relational data models in production
• Develop APIs to integrate with multiple systems
• Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization
• Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own

Benefits

• Comprehensive benefits package designed to support your health, wellbeing, and financial future
• Health coverage
• Employee Assistance Program (EAP) with free mental health support
• Life and disability insurance
• Employee Stock Purchase Program (ESPP)
• Retirement/pension plan
• Wellness dollars
• Tuition reimbursement
• Family-forming benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees