Senior Catering & Sales Manager - Marriott Tacoma Downtown (OEM)

Coury Hospitality•Tacoma, WA

5d•$75,000 - $80,000•Onsite

About The Position

The Catering Sales Manager is responsible for booking and servicing events that do not require guest rooms, except for rooms associated with social events such as weddings and holiday parties. The role is accountable for meeting budgeted revenue goals while exceeding customer satisfaction, anticipating customer needs, building relationships that encourage repeat business, and soliciting new business. The manager answers, closes, and details catering sales leads and walk-in customers to meet or exceed activity goals. This position calls for an energetic, detail-oriented professional with a passion for high-quality service, a flexible can-do attitude, and excellent communication skills. The manager provides timely service and sales follow-through, develops client relationships, and coordinates event details with hotel departments. This includes preparing and distributing banquet event orders, maintaining accurate records and forecasts in Delphi, ensuring billing and deposits are handled correctly, and overseeing events on site. The position also supports property sales initiatives, reporting, customer functions, and operational needs. Work may take place inside or outside the building and requires schedule flexibility to meet business and client needs.

Requirements

At least 2 years of previous experience as a Catering Manager in a Marriott luxury hotel setting is preferred.
At least 2 years of previous experience with Marriott CI/TY is preferred.
Ability to negotiate, influence, and sell.
Excellent time management, self-management, and self-motivation.
Strong organizational ability and attention to detail.
Ability to maintain composure under pressure.
Determination and commitment to achieve financial expectations.
Commitment to producing quality results and taking pride in work.
Flexible schedule, including evenings, weekends, and holidays as business demands dictate.
Resilience and flexibility in the face of change.
Strong desire to exceed guest expectations and provide uncompromising service and follow-through.
Ability to work extended workweeks, including weekends or holidays, to accommodate client needs and oversee functions.
Ability to move around the facility, stand for long periods during events, and talk and hear.
Ability to work inside or outside the building as required by events.

Nice To Haves

At least 2 years of experience as a Catering Manager in a Marriott luxury hotel setting.
At least 2 years of experience with Marriott CI/TY.

Responsibilities

Provide high-quality customer service and respond to calls, emails, and leads within 24 hours.
Proactively solicit and secure hotel business using available technology, customer contacts, and account development.
Build long-term business relationships and attend networking events or participate in civic and industry associations.
Understand hotel business strategies and goals and develop individual action plans to support them.
Create banquet event orders (BEOs) detailing setup, audiovisual, food, and beverage requirements.
Obtain client signatures on BEOs and distribute them to the Banquet and Culinary teams according to hotel guidelines.
Obtain and follow correct billing information and any required deposit schedules.
Maintain accurate revenue and event information in Delphi for forecasting, and keep organized files with required information.
Attend BEO and other departmental meetings as directed by hotel leadership.
Coordinate with the Banquet Department on event operations and execution.
Greet groups on site, remain visible during events, and check that events are running smoothly and clients are satisfied.
Follow up with clients after functions to thank them, confirm satisfaction, and address challenges.
Communicate relevant feedback to other departments.
Follow through on billing to ensure all monies are collected.
Assist other sales and catering managers with site inspections as needed.
Participate in property-specific customer functions.
Assist with monthly location reports, capture-rate reporting, annual sales plans, property-level account reporting, and ad hoc reporting requests.
Provide operational support during shows, help drive sales initiatives, and conduct or attend training as needed.
Wear professional attire and represent the hotel positively.
Maintain a positive, cooperative work environment between staff and management in accordance with company values.
Perform additional or revised duties as assigned based on business volume and work needs.