Senior Group Sales and Catering Manager - Marriott Tacoma Downtown (OEM)
About The Position
The Catering Sales Manager books and services hotel events that do not require guest rooms, except for rooms associated with social events such as weddings and holiday parties. The role is accountable for achieving budgeted revenue and customer-satisfaction goals by anticipating client needs, building relationships that encourage repeat business, and soliciting, answering, closing, and detailing catering leads and walk-in business. It calls for an energetic, detail-oriented professional with a service-oriented, flexible approach and excellent communication skills. The manager works proactively to generate business, maintain client relationships, and coordinate event details and execution with hotel departments. Responsibilities include preparing and distributing banquet event orders, maintaining accurate billing and forecasting information, being present and visible during events, and following up with clients and internal teams. The role also supports sales initiatives, reporting, property functions, and operational needs. The position reports to the Director of Sales & Catering and is listed as an overtime-eligible manager role.
Requirements
- Ability to negotiate, influence, and sell.
- Excellent time management, self-management, and self-motivation.
- Strong organizational ability and attention to detail.
- Ability to maintain composure under pressure.
- Determination and commitment to meeting financial expectations.
- Commitment to producing quality results and taking pride in work.
- Flexible schedule that can include evenings, weekends, and holidays according to business demands.
- Resilience and flexibility in response to change.
- Strong desire to exceed guest expectations and provide reliable service and follow-through.
- Willingness to work extended workweeks, including weekends or holidays, to accommodate client needs and events.
- Ability to move around the facility, stand for long periods during events, and talk and hear.
- Ability to work inside or outside the building as required by events.
Nice To Haves
- At least two years of previous experience as a Catering Manager in a Marriott luxury hotel setting.
- At least two years of previous experience with Marriott CI/TY.
Responsibilities
- Provide high-quality customer service and respond to calls, emails, and leads within 24 hours.
- Proactively solicit and secure hotel business using available technology and continuous customer outreach.
- Develop long-term professional business relationships and attend networking events or participate in civic and industry organizations.
- Understand hotel business strategies and goals and develop individual action plans to support them.
- Create banquet event orders (BEOs) detailing setup, audiovisual, and food and beverage requirements.
- Obtain client signatures on BEOs and distribute them to Banquet and Culinary teams according to hotel guidelines.
- Obtain and follow correct billing information and any applicable deposit schedules.
- Maintain accurate information and revenue in Delphi for forecasting.
- Maintain organized files containing required information.
- Attend BEO and other departmental meetings as directed.
- Coordinate with the Banquet Department on operations and event execution.
- Greet groups on site and remain visible during events to check that operations are running smoothly and clients are satisfied.
- Follow up with clients after functions to thank them, confirm satisfaction, and address challenges.
- Communicate relevant feedback to other departments.
- Assist other sales and catering managers with site inspections as needed.
- Participate in property-specific customer functions.
- Assist with monthly location reports, capture-rate reporting, the annual sales plan, property-level account reporting, and ad hoc reporting requests.
- Provide operational support during shows and help advance sales initiatives established by the DOSM and DOC.
- Conduct or attend training as needed.
- Take on additional or revised tasks and responsibilities as assigned by management and as business needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
