Senior Catering Sales Executive

Marriott•Anaheim, CA

1d•$42 - $54

About The Position

The Senior Catering Sales Executive handles complex social and local corporate catering opportunities that exceed sales office parameters, such as events with 150 covers. The role provides day-to-day supervision to on-property catering sales associates and contracts and closes local catering and social business, ensuring it is turned over promptly and properly for quality service delivery. The position achieves catering revenue goals by actively up-selling opportunities, implementing the brand’s service strategy and initiatives throughout the sales process, and driving customer loyalty through service excellence. The role manages property sales efforts for local corporate and social catering, develops business and revenue plans, creates and sells catered events and menus, and oversees budgets and forecasts. It works closely with property operations and off-property sales channels to coordinate sales and deliver successful events. The Senior Catering Sales Executive also builds customer relationships, monitors satisfaction, and helps resolve guest issues arising from the sales process. Other duties may be assigned to meet business needs.

Requirements

High school diploma or GED and 2 years of experience in sales and marketing, guest services, front desk, or a related professional area; OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no work experience required.

Nice To Haves

2 years of catering sales experience.

Responsibilities

Manage property sales efforts, including local corporate and social catering.
Respond to incoming catering opportunities.
Identify, qualify, and solicit new catering business to achieve personal and property revenue goals.
Solicit affiliate business associated with citywide events from the approved affiliate list provided by the Citywide Sales Executive.
Assess market conditions, competitors, economic trends, supply, and demand, and position the property’s offering accordingly.
Select and close the best business opportunities for the property based on market conditions and property needs.
Use negotiation and creative selling skills to close business and negotiate contracts.
Work with the management team to create and implement a catering sales plan addressing revenue, customers, and the market.
Design, develop, and sell catered events; develop menus that drive sales and up-sell packages and food and beverage offerings.
Develop and manage catering sales revenue and operating budgets, and provide forecasting reports.
Assist with selling, implementing, and following through on catering promotions.
Execute and support Marriott Customer Service Standards, hotel Brand Standards, and applicable brand service basics.
Manage operational aspects of booked business, including proposals, contracts, and customer correspondence.
Ensure seamless handoffs between sales and operations while consistently delivering high service levels.
Monitor resolution of guest issues arising from the sales process and channel issues to property leadership or other appropriate stakeholders.
Maintain performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
Handle complex social and local corporate catering opportunities above sales office parameters.
Provide day-to-day supervision to on-property catering sales associates.
Contract and close local catering and social business, confirming timely and proper turnover for quality service delivery.
Achieve catering revenue goals through active up-selling.
Implement the brand’s service strategy and applicable initiatives throughout the sales process to drive customer loyalty and service excellence.
Collaborate with off-property sales channels, such as the Sales Office, Area Sales, and Enterprise Sales Team, to coordinate complementary, non-duplicative sales efforts.
Interact with sales, kitchen, vendors, competitors, the local community, catering associations, and other hotel departments to monitor guest satisfaction.
Deliver exemplary customer service before and during programs or events, assisting customers and monitoring satisfaction.
Understand customer needs and recommend appropriate features and services that meet or exceed expectations while building relationships and loyalty to Marriott.
Understand the property’s primary target customer and service expectations, as well as customers’ businesses, issues, and concerns, to offer effective solutions before and during programs or events.
Develop a close working relationship with operations to execute property-level strategies.
Perform other duties as assigned to meet business needs.