Senior Casualty Claims Representative

Western National Group & Umialik Insurance•Edina, MN

1d•$66,300 - $91,190•Hybrid

About The Position

Western National is seeking a Senior Casualty Claims Representative to join our team! The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

Requirements

Understanding of industry practices, standards, and claim concepts.
Prior casualty claims experience.
Ability to multitask and solve problems.
Proficient oral and written communication skills.
Strong negotiation and relationship-building skills.
Analytical with ability to exercise sound business judgment.
Strong time management skills.
Bachelor’s degree or equivalent related experience.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Working toward AIC or AINS certification is preferred.
Proficient use of various core systems, office and computer equipment, and software packages.
Experience handling bodily injury and / or commercial general liability claims.

Responsibilities

Handles moderate-to-high complexity casualty claims within settlement authority.
Evaluates both personal and commercial lines property claims.
Ensures customer service excellence.
Investigates and reviews policy forms, facts, and claim-related documents to make claim resolution decisions, identify claim file exposures, and escalate issues as appropriate.
Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the status of claims is clearly documented at all times.
Provides direction to outside resources.
Makes decisions guided by general instructions and practices requiring interpretation.
Automatically makes decisions on routine issues.
Makes recommendations to solve more complex problems.
Recognizes problems or situations that are new or without clear precedent.
Finds solutions using a systematic, multistep approach.
Demonstrates commitment to personal development and improvement to enhance performance.
Maintains regular contact with customers, such as policyholders, claimants, and agents, as well as regular contact with employees across the organization and outside vendors.
Travels occasionally for field work (e.g., scene investigations, mediation, court hearings).
Performs special projects and other duties as assigned.

Benefits

Medical insurance plan options
dental insurance
vision benefits
life insurance
disability insurance
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
Wellbeing Program, including onsite fitness studio
Paid Time Off – including holiday, vacation, and volunteer
100% company-paid tuition reimbursement for approved job-relevant coursework
access to The Institutes (Risk and insurance education)
Paid parental leave
Bonus opportunities