Senior Casino Account Manager

EveryMatrix•Malta, MT

About The Position

EveryMatrix is seeking a skilled and highly driven Senior Casino Account Manager in Malta. The role manages and grows strategic operator relationships, helping clients maximize the value of the casino portfolio while supporting revenue growth, retention, and long-term partnerships. The account manager works with operators on commercial strategies, game performance, game launches, and new business opportunities, collaborating with Product, Sales, Integrations, Compliance, Legal, and Vendor Management teams to deliver a strong customer experience. Success is measured by revenue growth across managed accounts, client retention and satisfaction, successful game launches and commercial initiatives, increased wallet share and cross-selling, achievement of commercial KPIs and revenue targets, and strong internal collaboration and operational excellence. The position also contributes to the Casino Commercial team by mentoring junior account managers and sharing best practices.

Requirements

At least 5 years of experience in account management or commercial management within the iGaming industry.
Strong understanding of online casino products, game content, player behavior, and operator business models.
Proven track record of managing high-value B2B accounts and delivering commercial growth.
Excellent relationship-building, negotiation, and stakeholder-management skills.
Strong commercial acumen and ability to interpret data and translate insights into business opportunities.
Experience working with commercial reporting tools.
Strong communication and presentation skills.
Ability to manage multiple priorities in a fast-paced, international environment.
Willingness to travel internationally when required.

Nice To Haves

Experience working for a platform provider or aggregator.
Knowledge of regulated iGaming markets and compliance requirements.
Experience launching casino content, promotional tools, or gamification features.
Familiarity with BI tools such as Power BI.
Additional European language skills.

Responsibilities

Manage a portfolio of strategic casino operator accounts as the primary commercial point of contact.
Build and maintain long-term relationships with key stakeholders across client organizations.
Develop account strategies to drive revenue growth, player engagement, and market expansion.
Identify upselling and cross-selling opportunities across the casino product portfolio, including Engage Suite Products and third-party casino products.
Monitor account performance using commercial and operational KPIs, and provide data-driven recommendations to improve results.
Coordinate successful launches of new games, promotional campaigns, and product features.
Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations.
Proactively resolve commercial and operational issues while maintaining high customer satisfaction.
Monitor market trends, competitor activity, and regulatory developments to identify opportunities.
Represent the company at industry conferences, client meetings, and networking events when required.
Mentor junior account managers and contribute to best practices within the Casino Commercial team.

Benefits

Annual leave allowance that increases with tenure.
Private medical subscription.
Three sick leave days per year without requiring a doctor's note.
Access to online learning platforms, including Udemy for Business and LinkedIn Learning, and a budget for external training.
Gym membership.
Meal allowance.
21 weeks of paid maternity leave, with the flexibility to work from home full-time until the child turns one year old.
Four weeks of paternity leave, with the flexibility to work from home full-time until the child is 13 weeks old.
Office parking.
On-site massages.
Team-building activities in various locations.
Office space with a pool.