Senior Case Manager, Bronx

Westhab, Inc•New York, NY

1d•$45,000 - $50,000•Onsite

About The Position

The Senior Case Manager oversees day-to-day operations for families with children in a homeless shelter and works collaboratively with other on-site departments to coordinate problem-solving and align strategies. The role manages participant intake and assessment, supports quality and efficiency in casework services, supervises service staff, and ensures that participant needs, referrals, follow-up, service plans, and interactions are handled and documented appropriately. The position also supports community collaboration, crisis intervention, program improvement, reporting, and chart audits.

Requirements

Bachelor of Arts degree.
Three years of relevant human-services and supervisory experience.
Ability to work some evenings and occasional weekends as needed.
Excellent demonstrated writing ability.
Advanced knowledge of Microsoft Word, Excel, and database management.
Familiarity with CARES.

Nice To Haves

Fluency in Spanish is highly desirable.
Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.

Responsibilities

Manage intake and develop comprehensive assessments for all new participants.
Develop systems to ensure the quality and efficiency of casework services.
Ensure staff identify client needs, provide appropriate referrals, and follow up with resources to support participants’ achievement of service-plan goals.
Ensure assessments, service plans, and client interactions are appropriately documented.
Review required case-management documentation and any data-collection tools in use.
Supervise service staff.
Ensure interventions are clear, concise, professional, consistent with agency policies and procedures, and based on evidence-based practices.
Build collaboration with community service providers.
Maintain required documentation and reports and submit them on time.
Provide crisis intervention and stabilization as needed.
Identify program needs and make recommendations.
Conduct chart audits and create corrective plans as needed.
Perform related tasks as assigned.