Case Manager, Bronx
About The Position
The Case Manager provides comprehensive case management and tenancy support services to promote residents’ long-term stability, safety, and well-being. The role serves as a liaison among tenants, property management, and community service providers, helping residents access benefits, resolve tenancy issues, develop life skills, and maintain safe, stable housing. The position calls for strong organization and interpersonal communication, with a person-centered approach to service delivery. The schedule is 9:00 AM–5:00 PM, with one late day from 11:00 AM–7:00 PM, for a 35-hour work week. The position is based in the Bronx, New York.
Requirements
- At least 3 years of experience in case management, housing services, or supportive services.
- Strong written and verbal communication skills.
- Computer literacy and knowledge of systems.
- Ability to provide good customer service in person and by telephone.
Nice To Haves
- Associate or bachelor’s degree preferred.
- Experience working with seniors and formerly homeless individuals preferred.
- Fluency in Spanish is highly desirable.
Responsibilities
- Engage with tenants within 15 days of move-in.
- Complete tenant needs assessments and develop ongoing support plans within 30 days of move-in and quarterly thereafter.
- Meet with tenants monthly; ensure at least one contact within each three-month period is a home visit.
- Help tenants access public benefits, healthcare, mental health services, employment resources, and other supports.
- Provide crisis intervention, conflict resolution, and mediation between tenants and staff when needed.
- Build supportive relationships that foster tenant independence, self-sufficiency, and community engagement.
- Develop and maintain partnerships with local service providers, community agencies, healthcare providers, and support programs.
- Connect tenants to educational workshops, support groups, wellness activities, and community-building events.
- Collaborate with property management on unit conditions, safety concerns, and lease compliance.
- Advocate for tenants with external agencies to help secure necessary support.
- Maintain accurate and timely case notes, service plans, assessments, and other required documentation.
- Support move-in, orientation, and transition processes for new tenants.
- Participate in case conferences, team meetings, training, and supervision.
- Assist with special projects, inspections, events, and community activities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
