Senior Case Manager, Buckingham

CAMBA•New York, NY

3d•$51,000 - $56,500•Onsite

About The Position

CAMBA is hiring a Senior Case Manager for Buckingham, a historic affordable and supportive housing development with 36 studio apartments for seniors and low-income individuals in the Port Richmond neighborhood of Staten Island. CAMBA provides onsite case management and connects residents to local community services. The position is located in Staten Island, NY 10302 and reports to the Senior Program Manager. The Senior Case Manager works with tenants to assess needs, develop and monitor independent living plans, connect tenants with community resources, and support their progress toward self-sufficiency and stability. The role includes maintaining tenant records and confidentiality, coordinating referrals and appointments, advocating for tenants, documenting services, and providing information for program reports. The position may occasionally require flexible hours to provide shift coverage until 8 p.m.

Requirements

Bachelor’s degree, such as a B.A. or B.S.W.
Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, or equivalent experience.
Must be fingerprinted and obtain a Criminal History Check with the Justice Center for the Protection of Vulnerable People with Special Needs.
Ability to maintain fingerprint clearance throughout employment.
Must fulfill mandated reporter duties, including immediately reporting suspected abuse or neglect to the Vulnerable Persons Central Register Hotline and completing a CAMBA Incident Report.

Responsibilities

Maintain professional relationships with clients and protect client confidentiality.
Practice Universal Precautions and Standard Protocol & Procedures, and comply with applicable Federal, State, City, and CAMBA security and privacy policies concerning individually identifiable health information.
Review documentation establishing tenant eligibility and make file copies; create and maintain tenant files.
Conduct initial tenant and family intake and needs assessments, followed by periodic reassessments.
Collaborate with tenants to prepare and periodically revise independent living plans, including short- and long-term goals.
Help tenants pursue their goals by identifying community resources, making referrals, and helping them overcome barriers and advocate for themselves.
Recommend and implement strategies to encourage tenant participation in the case management process.
Monitor tenant progress through scheduled telephone contact and/or face-to-face visits and document progress in notes.
Participate in case conferences and follow up with tenants and referral organizations about contacts and progress.
Provide information needed for weekly, monthly, quarterly, and annual reports.
May recommend case closure when tenants have achieved primary goals and maintained stability, are lost to service, or become ineligible for services.
Act as a tenant liaison and advocate with outside organizations on education, healthcare, housing, legal, and other matters.
Schedule appointments with referral organizations and escort tenants to educational, medical, social service, and other appointments.
Assist tenants with applications for benefits and entitlements and may process applications on their behalf.
Follow up with tenants after they achieve primary goals to help assure ongoing stability.
Evaluate tenants’ actual living conditions through home visits.
May prepare program marketing materials, prescreen prospective tenants by telephone, and schedule intake appointments.
Enter tenant data and progress information into an automated database.
As a Mandated Reporter, immediately report suspected abuse or neglect to the Vulnerable Persons Central Register Hotline and complete a CAMBA Incident Report.
Maintain fingerprint clearance throughout employment after completing required fingerprinting and Criminal History Check.