Senior Case Manager

Johnson County Kansas•Lenexa, KS

8d•$33 - $49

About The Position

The Field Services Senior Case Manager provides leadership, coaching, and oversight to ensure consistent delivery of high-quality community supervision and case management services. The role develops staff, supports organizational priorities, and promotes operational excellence, accountability, and continuous improvement while fostering partnerships that enhance public safety and improve outcomes for clients and the community. The position promotes technical excellence, ethical conduct, accountability, collaboration, and respect as essential components of public service. The Senior Case Manager leads and develops staff; ensures quality, person-centered community supervision and case management; directs daily team operations; advances strategic initiatives and organizational improvement; builds partnerships and represents the department; and promotes safety, accountability, and professional excellence. The position may provide leadership during critical incidents, emergency situations, or after-hours operational issues as assigned.

Requirements

Bachelor's degree in Criminal Justice, Behavioral Science, Social Work, or a related field.
Four years of experience in corrections, case management, or a related human services field.
Experience demonstrating knowledge of community supervision, case management, client engagement, risk and needs assessment, and/or evidence-informed practices.
Ability to pass a SHR background check/investigation.
Successful completion of a pre-employment, post-offer drug screen prior to employment.
Successfully pass a Motor Vehicle Record (MVR) check and possess a valid driver's license.
May be required to respond to critical incidents, emergency situations, or operational issues outside normal working hours as assigned.

Nice To Haves

Master's degree in Criminal Justice, Behavioral Science, Social Work, or a related field.
Supervisory or leadership experience.
Experience providing staff coaching, professional development, quality assurance, program oversight, or operational leadership.

Responsibilities

Provide day-to-day leadership, coaching, mentoring, and support to assigned staff; set performance expectations and promote accountability, professional growth, collaboration, and future leadership development.
Ensure consistent, high-quality, person-centered community supervision and case management using evidence-informed practices, departmental policies, documentation standards, and individualized responses to assessed risks and needs.
Conduct fidelity and quality assurance reviews, provide actionable feedback, review and approve significant case management decisions and supervisory actions requiring management approval, and support continuous improvement in service delivery and client outcomes.
Plan, direct, and coordinate daily operations of assigned teams, including workload distribution, case assignments, staffing and coverage, operational priorities, reporting requirements, workflow, and operational resources.
Participate in strategic planning and organizational improvement by developing, implementing, and evaluating policies, procedures, operational standards, change management strategies, and performance improvement initiatives.
Analyze data and trends and make recommendations to support informed decision-making.
Develop collaborative relationships with county agencies, courts, schools, treatment providers, law enforcement, community organizations, and other stakeholders.
Represent the department through meetings, reports, presentations, court testimony, and collaborative problem-solving efforts as appropriate.
Promote safety, accountability, ethical decision-making, professionalism, and compliance with departmental policies, legal requirements, and professional standards.
Provide leadership during critical incidents, emergency situations, or after-hours operational issues as assigned.