Senior Case Manager (Negotiations & Settlements)
About The Position
The Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm’s personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department. This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.
Requirements
- Minimum of 2+ years of management experience in a performance-driven environment
- Minimum of 2+ years of experience in personal injury law and settlement negotiations
- Proven track record of leading teams and consistently meeting or exceeding performance targets
- Strong leadership, coaching, and team development capabilities
- Excellent communication and interpersonal skills
- Data-driven with the ability to analyze metrics and drive decision-making
- Experience with case management systems (Litify preferred)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Highly organized with the ability to manage multiple priorities
Nice To Haves
- Bilingual (English/Spanish) is preferred but not required
Responsibilities
- Lead, manage, and develop a high-performing team of senior case managers
- Drive monthly settlement performance and ensure achievement of departmental KPIs and targets
- Conduct regular one-on-one meetings, coaching sessions, and performance evaluations
- Monitor pipeline, case progression, projections, and closing outcomes
- Hold team members accountable to productivity, quality, and client service standards
- Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
- Handle escalated client matters and ensure timely, professional resolution
- Analyze performance data and generate reports to identify trends and improvement opportunities
- Implement and maintain quality control standards through audits and process oversight
- Identify operational gaps and drive workflow improvements and efficiencies
- Develop internal talent, build leadership capability, and support succession planning
- Participate in hiring, onboarding, and training of new team members
- Ensure compliance with firm policies, legal standards, and internal procedures
Benefits
- Competitive salary ($85,000 – $125,000 annually) plus BONUS
- Performance-driven environment with opportunities for advancement
- Professional development and leadership growth opportunities
- Collaborative and high-impact team culture
- Opportunity to play a key role in a growing, nationally expanding law firm
- Paid Time Off (accrued at 4.62 hours per pay period for a total of three weeks per year)
- Health insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
- Dental plans (with unlimited coverage)
- Vision plans
- Short-term and Long-term Disability benefits (paid by the firm)
- 1X earnings life insurance coverage (paid by the firm)
- Firm paid accidental death and dismemberment benefit
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
- 401(K) plan with firm match (100% of first 3% and 50% on next 2% after one year of service, with immediate vesting)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
