Senior Case Manager (Negotiations & Settlements)

The Ward Law Group, PL•Miami Lakes, FL

6h•$85,000 - $125,000•Onsite

About The Position

The Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm’s personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department. This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.

Requirements

Minimum of 2+ years of management experience in a performance-driven environment
Minimum of 2+ years of experience in personal injury law and settlement negotiations
Proven track record of leading teams and consistently meeting or exceeding performance targets
Strong leadership, coaching, and team development capabilities
Excellent communication and interpersonal skills
Data-driven with the ability to analyze metrics and drive decision-making
Experience with case management systems (Litify preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Highly organized with the ability to manage multiple priorities

Nice To Haves

Bilingual (English/Spanish) is preferred but not required

Responsibilities

Lead, manage, and develop a high-performing team of senior case managers
Drive monthly settlement performance and ensure achievement of departmental KPIs and targets
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations
Monitor pipeline, case progression, projections, and closing outcomes
Hold team members accountable to productivity, quality, and client service standards
Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
Handle escalated client matters and ensure timely, professional resolution
Analyze performance data and generate reports to identify trends and improvement opportunities
Implement and maintain quality control standards through audits and process oversight
Identify operational gaps and drive workflow improvements and efficiencies
Develop internal talent, build leadership capability, and support succession planning
Participate in hiring, onboarding, and training of new team members
Ensure compliance with firm policies, legal standards, and internal procedures

Benefits

Competitive salary ($85,000 – $125,000 annually) plus BONUS
Performance-driven environment with opportunities for advancement
Professional development and leadership growth opportunities
Collaborative and high-impact team culture
Opportunity to play a key role in a growing, nationally expanding law firm
Paid Time Off: Accrue 4.62 hours per pay period for a total of three (3) weeks per year.
Health Benefits: Eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium. Medical insurance plans include options for national coverage and free mental health services. Dental plans (with unlimited coverage) and vision plans are available.
Disability Benefits: Short-term and Long-term Disability benefits, paid for by the firm.
Life Insurance: 1X earnings life insurance coverage paid for by the firm. Firm paid accidental death and dismemberment benefit that matches life insurance coverage.
Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance.
Retirement: Qualify for the 401(K) plan. After one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.