Manager of Senior Case Management Department (Negotiations & Settlements)

The Ward Law Group, PL • Miami Lakes, FL

4h • Onsite

About The Position

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

This is a fully on-site position at our office in Miami Lakes.

Compensation: $85k - $125k annually

Ready to lead a team, own the numbers, and make a real impact? We’re looking for a driven, results-obsessed leader to run our Senior Case Management team—the engine behind our settlements. This is not a desk role. This is a performance role. You won’t manage cases—you’ll manage people, performance, and results.

Requirements

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience in personal injury law and settlement negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Proficiency in Litify and Microsoft Office Suite
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Willingness to attend periodic in-person trainings, including occasional weekends

Nice To Haves

• Bilingual (English & Spanish) preferred

Responsibilities

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent
• Provide clear direction, structure, and leadership to the Senior Case Management team.
• Establish performance expectations, benchmarks, and accountability standards for all team members.
• Conduct regular one-on-one meetings to review performance, provide coaching, and support development.
• Lead daily huddles and team meetings to align priorities, address challenges, and maintain focus.
• Build and maintain an effective team structure, including pod creation and leadership development within the department.
• Delegate responsibilities and projects strategically based on team strengths and workload.
• Own and drive monthly settlement performance across the department.
• Monitor individual and team performance against established KPIs and benchmarks.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Identify underperformance trends and take corrective action, including coaching, retraining, or disciplinary measures.
• Ensure all team members clearly understand expectations, productivity targets, and quality standards.
• Ensure all case management tasks and workflows are executed accurately and efficiently by the team.
• Oversee the full lifecycle of case handling, including: Client communication standards, Insurance negotiations, File documentation and updates in Litify, Case reviews, audits, and settlement processes
• Monitor workload distribution to prevent backlog and ensure timely case resolution.
• Ensure compliance with firm protocols, legal standards, and internal procedures.
• Conduct regular audits of cases, calls, and documentation to ensure quality and consistency.
• Implement and maintain quality assurance standards across the department.
• Identify gaps in execution and implement corrective processes.
• Ensure proper client communication, documentation accuracy, and negotiation standards are upheld.
• Analyze weekly, monthly, and quarterly performance data to identify trends and opportunities.
• Monitor projections, productivity metrics, and department output.
• Prepare and present reports on performance, settlements, and operational efficiency.
• Develop and execute strategies to improve results and operational performance.
• Ensure the highest level of client service across all interactions.
• Handle escalated client concerns and resolve issues efficiently and professionally.
• Identify root causes of escalations and implement solutions to reduce recurrence.
• Continuously improve communication standards and client satisfaction.
• Identify training needs and implement development programs for the team.
• Provide ongoing coaching in negotiation strategy, client communication, and case handling.
• Develop future leaders within the department.
• Foster a culture of accountability, growth, and continuous improvement.
• Evaluate and optimize workflows to improve efficiency and productivity.
• Implement best practices and leverage technology to streamline operations.
• Collaborate cross-functionally to improve processes and outcomes.
• Drive continuous improvement initiatives across the department.
• Assess staffing needs and participate in hiring decisions.
• Oversee onboarding and training of new hires to ensure successful integration.
• Manage offboarding processes when necessary.
• Build a strong, scalable, and high-performing team.

Benefits

• Paid Time Off: Accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: Eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium. Medical insurance plans include options for national coverage and free mental health services. Dental plans (with unlimited coverage) and vision plans are available at the employee’s expense.
• Disability Benefits: Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: 1X earnings life insurance coverage paid for by the firm. Firm paid accidental death and dismemberment benefit that matches life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance.
• Retirement: Qualify for the 401(K) plan. After one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed