Manager of Senior Case Management Department (Negotiations & Settlements) - BONUS!

The Ward Law Group, PL • Miami Lakes, FL

1d • $85,000 - $125,000 • Onsite

About The Position

The Ward Law Group is seeking a driven, results-obsessed leader to manage its Senior Case Management team, which is responsible for settlements. This is a performance-oriented, on-site role in Miami Lakes, not a desk job. The manager will focus on leading people, performance, and results, rather than managing individual cases. The company is recognized as a Best Place to Work and offers a collaborative, innovative, and high-accountability environment with opportunities for professional growth and advancement.

Requirements

• Minimum 2+ years of management experience in a performance-driven environment
• Minimum 2+ years of experience in personal injury law and settlement negotiations
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Strong analytical and data-driven decision-making skills
• Proficiency in Litify and Microsoft Office Suite
• Highly organized, proactive, and results-oriented
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to maintaining high performance standards and accountability
• Ability to work collaboratively across departments
• Willingness to attend periodic in-person trainings, including occasional weekends

Nice To Haves

• Bilingual (English & Spanish) preferred

Responsibilities

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent
• Provide clear direction, structure, and leadership to the Senior Case Management team.
• Establish performance expectations, benchmarks, and accountability standards for all team members.
• Conduct regular one-on-one meetings to review performance, provide coaching, and support development.
• Lead daily huddles and team meetings to align priorities, address challenges, and maintain focus.
• Build and maintain an effective team structure, including pod creation and leadership development within the department.
• Delegate responsibilities and projects strategically based on team strengths and workload.
• Own and drive monthly settlement performance across the department.
• Monitor individual and team performance against established KPIs and benchmarks.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Identify underperformance trends and take corrective action, including coaching, retraining, or disciplinary measures.
• Ensure all team members clearly understand expectations, productivity targets, and quality standards.
• Ensure all case management tasks and workflows are executed accurately and efficiently by the team.
• Oversee the full lifecycle of case handling, including client communication standards, insurance negotiations, file documentation and updates in Litify, and case reviews, audits, and settlement processes.
• Monitor workload distribution to prevent backlog and ensure timely case resolution.
• Ensure compliance with firm protocols, legal standards, and internal procedures.
• Conduct regular audits of cases, calls, and documentation to ensure quality and consistency.
• Implement and maintain quality assurance standards across the department.
• Identify gaps in execution and implement corrective processes.
• Ensure proper client communication, documentation accuracy, and negotiation standards are upheld.
• Analyze weekly, monthly, and quarterly performance data to identify trends and opportunities.
• Monitor projections, productivity metrics, and department output.
• Prepare and present reports on performance, settlements, and operational efficiency.
• Develop and execute strategies to improve results and operational performance.
• Ensure the highest level of client service across all interactions.
• Handle escalated client concerns and resolve issues efficiently and professionally.
• Identify root causes of escalations and implement solutions to reduce recurrence.
• Continuously improve communication standards and client satisfaction.
• Identify training needs and implement development programs for the team.
• Provide ongoing coaching in negotiation strategy, client communication, and case handling.
• Develop future leaders within the department.
• Foster a culture of accountability, growth, and continuous improvement.
• Evaluate and optimize workflows to improve efficiency and productivity.
• Implement best practices and leverage technology to streamline operations.
• Collaborate cross-functionally to improve processes and outcomes.
• Drive continuous improvement initiatives across the department.
• Assess staffing needs and participate in hiring decisions.
• Oversee onboarding and training of new hires to ensure successful integration.
• Manage offboarding processes when necessary.
• Build a strong, scalable, and high-performing team.

Benefits

• Paid Time Off (accrues 3 weeks per year)
• Health insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
• Dental plans (with unlimited coverage)
• Vision plans
• Short-term and Long-term Disability benefits (paid by the firm)
• 1X earnings life insurance coverage (paid by the firm)
• Firm paid accidental death and dismemberment benefit
• Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
• 401(K) plan with firm match (100% on first 3%, 50% on next 2% after one year of service, immediate vesting)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed