Bilingual (English/Spanish) Senior Case Manager (Lead) Negotiations and Settlements

The Ward Law Group, PL•Miami Lakes, FL

16h•$65,000 - $140,000•Onsite

About The Position

The Case Manager Lead/Senior Case Manager is an important leadership role that oversees a team, drives performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department. While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Requirements

Minimum of 2+ years of management experience overseeing a team of 5 or more case managers
Minimum of 2+ years of industry experience in personal injury, including settlement and negotiations
Proven track record of leading teams and achieving performance goals (KPI's)
Bilingual (English/Spanish)

Responsibilities

Lead, manage, and develop a high-performing team of senior case managers
Support monthly settlement performance and contribute to achieving departmental KPIs and targets
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
Promote accountability to productivity, quality, and client service standards in a supportive and structured way
Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
Address escalated client matters with professionalism and ensure timely resolution
Review performance data and provide insights to help identify trends and opportunities for improvement
Help maintain quality control standards through audits and process oversight
Identify operational gaps and collaborate on workflow improvements and efficiencies
Support the development of internal talent and contribute to building future leadership within the team
Participate in hiring, onboarding, and training of new team members
Ensure adherence to firm policies, legal standards, and internal procedures

Benefits

Paid Time Off (accrues 4.62 hours per pay period for a total of three weeks per year)
Health insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
Dental insurance (with unlimited coverage)
Vision insurance
Short-term Disability benefits (paid by the firm)
Long-term Disability benefits (paid by the firm)
Life insurance (1X earnings coverage, paid by the firm)
Accidental death and dismemberment benefit (matches life insurance coverage, paid by the firm)
Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole Life)
401(K) plan with firm match (100% of first 3% and 50% on next 2% after one year of service, immediate vesting)