Senior Case Manager (Lead) Negotiations and Settlements

The Ward Law Group, PL • Miami Lakes, FL

16h • $85,000 - $125,000 • Onsite

About The Position

The Case Manager Lead/Senior Case Manager is an important leadership role that oversees a team drives performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department. While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Requirements

• Minimum of 2+ years of management experience overseeing a team of 5 or more case managers
• Minimum of 2+ years of industry experience in personal injury, including settlement and negotiations
• Proven track record of leading teams and achieving performance goals (KPI's)
• Bilingual (English/Spanish)

Responsibilities

• Lead, manage, and develop a high-performing team of senior case managers
• Support monthly settlement performance and contribute to achieving departmental KPIs and targets
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
• Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
• Promote accountability to productivity, quality, and client service standards in a supportive and structured way
• Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
• Address escalated client matters with professionalism and ensure timely resolution
• Review performance data and provide insights to help identify trends and opportunities for improvement
• Help maintain quality control standards through audits and process oversight
• Identify operational gaps and collaborate on workflow improvements and efficiencies
• Support the development of internal talent and contribute to building future leadership within the team
• Participate in hiring, onboarding, and training of new team members
• Ensure adherence to firm policies, legal standards, and internal procedures

Benefits

• Paid Time Off
• Health Benefits (medical insurance with free mental health services, dental plans, vision plans)
• Disability Benefits (Short-term and Long-term)
• Life Insurance (1X earnings)
• Accidental Death and Dismemberment benefit
• Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
• 401(K) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed