Bilingual (English/Spanish) Negotiations/Settlements Case Manager
About The Position
We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic. You will be responsible for managing pre-litigation personal injury cases from treatment progression through settlement, demand negotiations, and case resolution. This position serves as the primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to litigation when necessary. The Case Manager is responsible for managing an active caseload while maintaining strong client service standards, proactive follow-up, and accurate case management practices. This role requires excellent organizational skills, attention to detail, urgency, and the ability to multitask within a fast-paced environment.
Requirements
- Fluency in both English and Spanish (required)
- Minimum of 2 years of experience in a legal role or as an insurance adjuster (required)
- Prior experience in Personal Injury Case Management, Pre-Litigation, or Bodily Injury Claims (required)
- Strong understanding of bodily injury claims, insurance coverages, and medical treatment progression
- Proven experience negotiating settlements and communicating with insurance carriers
- Experience interacting with clients, medical providers, and other claim-related stakeholders
- Strong written and verbal communication skills with high attention to detail
- Highly organized with the ability to manage multiple deadlines in a fast-paced environment
- Ability to multi-task, prioritize workload, and work independently with minimal supervision
- Strong team player with the ability to follow established procedures
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong database and case management system experience
- Typing speed of at least 35 WPM
Nice To Haves
- Bachelor’s degree in a related field (preferred)
Responsibilities
- Managing pre-litigation personal injury cases from treatment progression through settlement, demand negotiations, and case resolution.
- Serving as the primary point of contact for clients.
- Ensuring timely communication, proper case development, and accurate documentation.
- Progressing cases toward resolution or transition to litigation when necessary.
- Managing an active caseload while maintaining strong client service standards, proactive follow-up, and accurate case management practices.
- Assisting the attorney in developing settlements, preparing documents and correspondence as needed.
Benefits
- Paid Time Off
- Health Benefits (medical insurance with national coverage and free mental health services)
- Dental plans
- Vision plans
- Short-term Disability benefits
- Long-term Disability benefits
- Life Insurance
- Accidental death and dismemberment benefit
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
- 401(K) plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
