Employment Specialist/Job Coaching (R)

Triangle•Randolph, MA

About The Position

Triangle is hiring a Senior Career Advancement Specialist for Day Services. The role equips adults with disabilities to pursue meaningful career and personal goals by expanding access to competitive integrated employment, collegiate pathways, and workforce-readiness opportunities. The specialist provides individualized and group-based services, develops employer and collegiate partnerships, and supports participants’ employment, independence, self-advocacy, and community integration. The position also includes senior-level support for staff onboarding and training, employment-team best-practice meetings, and the development of quarterly employment initiatives. The schedule is Monday through Friday, 40 hours per week, with flexibility for nights and weekends and adjustments to meet employment-site and participant needs. The employee is expected to meet a 35-hour-per-week quota and complete documentation and billing using Penelope software.

Requirements

High school diploma required.
One to three years of human-services job-placement experience required.
Massachusetts driver’s license and a clean driving record required.
Personal vehicle required.
Must clear state and federal background checks.
First Aid/CPR and Safety Care certification, or willingness to become certified.
Ability to communicate verbally.
Ability to read, analyze, interpret, and write documents.
Ability to respond to and navigate common inquiries or complaints from regulatory agencies or family members.

Nice To Haves

Additional education preferred.
Some marketing and/or sales experience preferred.

Responsibilities

Deliver individualized and group-based career-readiness, employment, and collegiate-pathway services.
Provide one-to-one job development, job coaching, and career-planning support.
Conduct initial and ongoing assessments to support participants’ personal and professional growth.
Integrate independent living, self-advocacy, soft skills, and workplace readiness into programming.
Support participants in developing natural supports to increase independence and community integration.
Provide transportation to employment-related activities as needed, including interviews, assessments, job searches, and job coaching.
Develop and maintain relationships with community employers and collegiate partners.
Identify, create, and expand competitive, integrated employment opportunities.
Facilitate job shadowing, training opportunities, and workforce exposure experiences.
Monitor supported participants’ job performance, workplace behavior, and satisfaction.
Address employment-related concerns with employers and stakeholders professionally.
Meet and maintain a 35-hour-per-week quota.
Support onboarding and training of new Career Advancement Specialists in collaboration with the management team.
Lead or co-lead monthly best-practice meetings with the Employment Team.
Design, implement, and evaluate one new employment-related initiative per quarter.
Produce and manage supported-employment schedules and monitor contract utilization.
Submit accurate daily billing and documentation using Penelope software.
Contribute to monthly ISP/Life Plan progress notes and goal tracking.
Collect and maintain data related to ISP/Life Plan goals, behavior plans, and employment outcomes.
Collaborate with Case Management to support participant goals.
Participate in ISP/Life Plan meetings with DDS, participants, and support teams as needed.
Maintain regular communication with families regarding employment progress and needs.
Participate in team meetings, supervision, and department planning sessions.
Adjust work hours as needed to meet employment-site and participant needs and notify management of schedule changes.
Follow Triangle policies and procedures; communicate regularly with the supervisor; manage time and workload effectively; and maintain a positive, respectful, solution-oriented approach toward participants, staff, and community partners.