Job Coaching (B)

Triangle•Malden, MA

About The Position

Triangle is hiring a Career Advancement Specialist for its Day Services at Broadway Day Services. The role equips adults with disabilities to pursue career and personal goals by maximizing participation in supported employment and helping participants progress toward competitive employment in the community. The specialist creates engaging learning experiences, supports employment and collegiate pathways, builds community employer partnerships, and provides individualized job coaching and other participant supports. The position is full-time, 40 hours per week, Monday through Friday, generally 8:00 a.m. to 4:30 p.m., with flexibility for evenings, weekends, employment sites, and job-coaching schedules. The specialist reports to the Site Manager or Assistant Site Manager and works with participants, families, employers, collegiate stakeholders, case management staff, and other support-team members. Duties include maintaining records and billing through Penelope software, contributing to ISP/Life Plan progress tracking, and following safety policies and emergency procedures.

Requirements

High school diploma required.
Massachusetts driver's license and clean driving record required.
Personal vehicle required.
Ability to communicate verbally.
Ability to read, analyze, interpret, and write documents.
Ability to respond to and navigate common inquiries or complaints from regulatory agencies or family members.
First Aid/CPR and Safety Care certification, or willingness to become certified.

Nice To Haves

Additional education preferred.
One to three years of human services experience preferred.
Some marketing and/or sales experience preferred.

Responsibilities

Equip individuals with disabilities with job-readiness skills for potential employment or collegiate pathways.
Create an inviting, exciting, innovative learning environment.
Lead the development and implementation of activities and employment or collegiate opportunities focused on personal and professional development.
Develop and implement engaging career and social experiences that meet program- and participant-driven goals.
Produce the weekly supported-employment schedule and monitor contract utilization.
Connect consistently with community employers to identify or create employment opportunities and collegiate support.
Facilitate after-hours social opportunities and community engagement.
Establish training and job-shadowing opportunities with local businesses.
Develop job leads and cultivate employer relationships to strengthen community partnerships.
Monitor participants' job performance, attitude, and behavior for appropriateness.
Incorporate independent living, self-advocacy, and soft skills into daily activities and program offerings.
Provide individualized support during programming and one-to-one job or collegiate-pathway coaching when needed.
Conduct initial and ongoing assessments of personal growth.
Communicate proactively with families about employment or collegiate progress and needs.
Support participants and help develop natural supports to promote community integration and increased or maintained independence.
Train participants in independent skills related to employment and collegiate pathways, including travel training, hygiene, and self-advocacy.
Transport groups or individual career seekers to interviews, employment assessments, job searches, and other community employment activities.
Communicate professionally with employers and collegiate stakeholders and troubleshoot issues at supported sites with relevant parties.
Work with the Case Management team to ensure participants' ISP/Life Plan goals are met.
Participate in ISP/Life Plan meetings with the Department of Developmental Services, participants, families, or other support-team members as needed.
Follow Site Manager or Assistant Site Manager directions to collect accurate data for ISP/Life Plans, behavior plans, and monthly progress notes.
Submit billing and related progress notes daily using Penelope software.
Contribute to monthly ISP/Life Plan goal-tracking notes.
Perform one-to-one job development with or on behalf of participants and complete database documentation and billing.
Adjust the supported-employment schedule as needed.
Provide direct care or group-site supervision when necessary.
Prepare and deliver lessons that foster personal and professional growth.
Follow safety policies and emergency procedures and know basic emergency information regarding participants.
Maintain current case notes, data collection, employment records, schedules, and related documentation.
Provide services and bill required contract hours weekly.
Plan and facilitate job clubs or events for participant groups and bill accordingly.
Check in weekly with appropriate parties to share relevant progress, challenges, ISP/plan progress, and behavior data.
Work toward department placement and annual goals set by the Site Manager and department.
Participate in progress meetings, including ISP and behavioral meetings, as requested.
Meet one-to-one with the caseload as needed.
Complete reports, observations, career-readiness assessments, and job coaching as requested.
Develop 10 employer relationships or leads per month.
Place 10 participants in competitive, integrated employment outside supported group sites.
Participate in team meetings.
Meet with the Site Manager or Assistant Site Manager monthly for supervision and as needed.
Communicate with employers, propose implementation or production goals, and address questions professionally.
Adjust the work week as required by employment sites and job-coaching schedules and inform the Site Manager of changes.
Perform other duties as assigned.