Senior Care Manager - Middletown

Mental Health Association in Orange County, NY•City of Middletown, NY

8d•Onsite

About The Position

The Senior Care Manager provides care management to individuals enrolled in the Health Home Care Coordination Program and mentors other care managers within the department. The role promotes an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange. The position is located in Middletown and reports to the Care Coordination Program Manager. The Senior Care Manager delivers Health Home care coordination services to a caseload of 20–40 participants, completes assessments and program records, and maintains participant files. The role also supports staff through field oversight, crisis assistance, training, and guidance on care management questions, time management, and deadlines. Other duties may be assigned, including answering the main office phone and participating in MHA committees.

Requirements

Meet one of the listed education or credential pathways: an associate’s degree in a specified human-services or related field; or NYS licensure and current registration as a Registered Nurse plus a bachelor’s degree; or associate-level education or higher in any field plus five years of experience working directly with people with behavioral health diagnoses; or a Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
Two years of experience providing direct services to people diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse, or linking such individuals to services needed to live successfully in a community setting. A master’s degree in a related field may substitute for one year of experience.
Effective written and oral communication skills.
Experience with an Electronic Health Record program is required.
Ability to work independently with minimal direct supervision.
Organized, self-motivated, and able to coordinate multiple tasks simultaneously.
Ability to exercise sound judgment in crisis situations and abide by confidentiality regulations.
Valid NYS driver’s license and a current driving record acceptable for agency insurance coverage.

Nice To Haves

Bilingual Spanish/English.
Experience with Health Homes.
Knowledge of Medicaid procedures.
Experience working with Excel and Microsoft Word.

Responsibilities

Attend bi-weekly Care Coordination team meetings and trainings and meetings relevant to Health Homes.
Deliver care coordination services under the Health Home Model for Care Coordination to a caseload of 20–40 program participants.
Complete New York State Community Mental Health (CMH) assessments and reassessments.
Complete monthly scorecard data collection information.
Maintain client records electronically through Foothold Technology and FCM Electronic Record Keeping, and maintain client files according to program policies and procedures.
Establish and maintain links with appropriate community agencies and service providers.
Represent MHA at meetings as necessary.
Assist with internal audits of participant charts.
Provide oversight to other care managers in the field as needed.
Assist staff when participants experience a crisis and respond to phone calls from participants in crisis.
Answer general care management and Health Home questions for staff, and ensure a manager or supervisor is informed when questions or situations are more complex.
Assist with training and shadowing new care management staff.
Review time-management strategies and deadlines with staff as needed.
Answer MHA’s main office phone as needed and participate in MHA committees as needed.