Senior Business Systems Engineer
About The Position
The Center for Elders’ Independence (CEI) is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to plan and provide purposeful, high-quality, affordable, and integrated health care services to older adults. Its participants meet PACE requirements prescribed by CMS. CEI operates Adult Day Health Centers and primary care clinics to promote participant autonomy, quality of life, and the ability to live in the community. The Senior Business Systems Engineer provides senior, hands-on technical and operational support across CEI’s enterprise business applications, including systems for claims, finance, contracts, enrollment, outreach, and provider payments. The role combines application support, systems analysis, configuration, data mapping, integration, testing, and production problem solving. It also identifies recurring support issues and redesigns fragmented or manual processes into controlled, scalable, and maintainable system solutions. The stated annual pay range is $104,332 to $159,629, with placement based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data. The posting also lists a Salary Range of $104,332—$159,332 USD.
Requirements
- Strong SQL skills for data validation, reconciliation, troubleshooting, and production support.
- Working knowledge of APIs, file-based integrations, ETL processes, batch jobs, and system-to-system data exchanges.
- Experience with one or more enterprise platforms such as Salesforce, Conga, EZCap, claims systems, finance systems, contract-management systems, CRM platforms, or comparable applications.
- Understanding of configuration governance, effective dating, version control, auditability, data quality, security, and operational controls.
- Ability to analyze end-to-end business processes and determine whether an issue should be addressed through support, configuration, workflow redesign, integration, data correction, or user training.
- Basic scripting or automation capability using Python, JavaScript, PowerShell, or comparable tools.
- Strong analytical, problem-solving, documentation, communication, and stakeholder-management skills.
- Bachelor’s degree in Information Systems, Computer Science, Business, Healthcare Administration, or a related field, or an equivalent combination of education and professional experience.
- Five or more years of experience in business systems engineering, enterprise application support, systems analysis, application administration, or a closely related role.
- Demonstrated experience supporting complex enterprise applications and resolving issues involving configuration, workflows, data mappings, permissions, interfaces, and business rules.
- Experience gathering requirements, documenting processes, developing test plans, supporting UAT, and coordinating production deployments.
- Experience working directly with business stakeholders, vendors, technical teams, and third-party service providers.
Nice To Haves
- Experience in healthcare, managed care, PACE, claims, provider contracting, finance, enrollment, outreach, or other regulated operational environments.
- Experience supporting HIPAA-regulated data, audit requests, compliance controls, and production change-management processes.
- Experience improving cross-department workflows or replacing manual, email-, spreadsheet-, or ticket-driven processes with standardized system workflows.
Responsibilities
- Provide senior technical and operational support for enterprise applications such as EZCap, Salesforce, Conga, finance systems, claims and provider-payment platforms, and other assigned business applications.
- Troubleshoot complex configuration, workflow, mapping, permission, file-load, interface, data, reporting, and production issues; act as an escalation point for difficult operational problems.
- Support provider, contract, fee schedule, rate, claims, payment, finance, enrollment, outreach, and related application configurations.
- Work with Claims, Finance, Contracting, Enrollment, Outreach, Operations, vendors, and IT partners to understand business processes, policies, contracts, rules, data requirements, and control needs.
- Translate approved business requirements into maintainable system configurations, workflows, mappings, interfaces, validation rules, and technical specifications.
- Identify incomplete or ambiguous requests and help establish structured intake, validation, approval, testing, implementation, and audit processes.
- Conduct root-cause analysis to determine whether recurring incidents stem from process, data, configuration, integration, training, or system-design issues.
- Define and maintain application reference data, effective dates, versioning, configuration records, business rules, and system mappings with appropriate traceability.
- Use SQL and other analytical tools to validate data, reconcile results, investigate issues, and confirm expected business and financial outcomes.
- Support APIs, file interfaces, ETL processes, batch jobs, scheduled processing, and light automation across enterprise applications.
- Develop test scenarios and support system testing, regression testing, user acceptance testing, deployment, post-production validation, and stabilization.
- Coordinate application incidents, vendor escalations, cross-system dependencies, production changes, and communication with affected business teams.
- Create and maintain system documentation, configuration records, process maps, runbooks, support procedures, and knowledge-transfer materials.
- Identify opportunities to reduce repetitive manual work, recurring tickets, rework, and dependence on individual staff members or vendors.
- Support application implementations, upgrades, migrations, integration changes, and business process transformation initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
