Senior Business Systems Consultant

Infotek Consulting LLC

18h•Remote

About The Position

The Senior Business Systems Consultant is responsible for providing a higher tier of technical assistance and support related to Infotek clients and Deltek applications suite. Responds to support requests for hosted, on premise and cloud clients. Provides initial point of escalation when needed for support. This is a senior, self-directed role. Consultants own their issues end to end, including any cases opened with Deltek Support, and are expected to drive them to resolution and keep the client informed without being prompted. Infotek will consider a candidate who brings senior-level depth in the Deltek data, reporting, and database layers but has not yet performed Deltek patching, upgrades, and migrations hands-on. We will train the right person on that toolchain. What is not negotiable is troubleshooting instinct, ownership, and client communication.

Requirements

3+ years' hands-on technical experience supporting an enterprise ERP environment, to include troubleshooting, maintenance, patching and hotfixes.
Direct Deltek applications experience (Costpoint, Time & Expense, GovWin) strongly preferred; deep familiarity with the Costpoint data model and modules may substitute for hands-on lifecycle experience.
Strong SQL skills, with practical experience writing and tuning queries, views, and stored procedures against a major RDBMS
Familiarity with Microsoft SQL Server
Working knowledge of IBM Cognos Business Intelligence or Cognos Analytics
Working knowledge of networking and network protocols
Experience with Active Directory administration, or with Active Directory as it governs application access and authentication
Experience with current Microsoft desktop OS & apps
Experience with Windows Server operating systems
Self-directed follow-through: able to carry an open issue, including a case with Deltek Support, to closure across days or weeks without internal reminders
Excellent problem-solving skills, and the judgment to know when to escalate
Customer Service skills
Excellent oral and written communication skills
Productive and organized in a remote work environment
Highly organized & detailed, with ability to manage numerous tasks in a fast-paced environment
Ability to communicate effectively across all levels of the organization, internally and externally
Adhere to the Company's core values in all business interactions, and conduct self in a manner that reflects the Company's vision and values at all times.
Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employer-sponsored work authorization (e.g., H-1B visa sponsorship) now or in the future.

Nice To Haves

Direct experience with Deltek Costpoint installation, patching, hot-fixes, upgrades, or cloud/hosted migrations
Familiarity with Oracle RDBMS, including PL/SQL; recent hands-on use preferred but not required where the fundamentals are strong
Development experience in any general-purpose language (Java, C#, C++, Python, or similar), and comfort with API or SDK-level automation
Familiarity with J2EE Application Servers
Experience supporting systems in a regulated or federal environment (FedRAMP, CMMC, DFARS, FISMA, or similar)
Leading I.T. industry certificates (COMPTIA, Microsoft, VMware, etc.)
Proficiency in MS Office, specifically MS Office 365 is a plus
Understanding of full functionality of Microsoft Teams is a plus

Responsibilities

Provide technical assistance and support for incoming issues related to Deltek applications suite (Deltek Costpoint, Vision, Time & Expense, GCS, CER, GovWin)
Act as point of escalation for first-tier support
Apply updates, hot-fixes and patching as required to resolve issues or routine maintenance of Deltek applications
Support client upgrades, environment refreshes, and cloud/hosted migrations, including validation of reporting and integrations after the change
Open and manage cases with Deltek Support: own the case, supply diagnostics, push for movement, and keep the client updated on status without waiting to be asked
Respond to customer queries by phone, email, or screen share; ask questions to determine the nature of the problem and walk the customer through the problem-solving process
Follow up with customers to ensure issues have been resolved
Troubleshoot at the database and application layers, including writing and tuning SQL against Costpoint databases to diagnose data and performance issues
Support and troubleshoot the Cognos reporting layer over Costpoint: report and dashboard issues, Framework Manager and data module maintenance, and report-level security
Maintain 3rd party application support (ex: Unanet, IBM Cognos, TM1)
Assist with documentation for clients
Train customer users
Willing to work occasional nights and weekends, if doing so is necessary, primarily around scheduled maintenance and cutover windows