Senior Technology Business Systems Consultant

Wells Fargo•San Antonio, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Technology Business Systems Consultant within Consumer, Small & Business Banking (CSBB). This role is responsible for reading and analyzing detailed design documents, proactively creating test scripts based on documents, testing and learning new technology, and rolling out the new technology. Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

Requirements

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

4+ years of Call Center Telephony technology experience
4+ years of application and/or call routing development experience with Genesys, Nuance and/or Five9 products
Call center/contact center technology experience preferred
Experience navigating software development
Knowledge of design documents
Experience working on cloud projects
Expertise with Microsoft Outlook, Word, and Excel
Excellent written and verbal communications skills
Detail-oriented with excellent organizational and time management skills

Responsibilities

Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems, specifically telephony systems
Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
Coordinate communication and information flow between business and technology teams