Senior Business Systems Analyst

KēSTA I.T. • Indianapolis, IN

9d • Onsite

About The Position

KēSTA I.T. is seeking a Senior Business Systems Analyst for a contract opportunity with a state government agency in Indianapolis, Indiana. This enterprise-level role leads IT and data systems analysis and bridges business, technology, and leadership groups. The analyst supports digital transformation by translating complex concepts and ambiguous needs into clear, actionable requirements and user stories. The role partners closely with internal stakeholders, product owners, subject-matter experts, and technical teams, facilitating consensus and guiding groups toward shared outcomes.

The position reports to the Business Analysis Director on the Digital Transformation team and operates with significant independence. It is fully on-site in Indianapolis, and candidates must reside in Central Indiana. The role is open due to team growth.

Requirements

• Experience as a Business Analyst consultant or in a similar technology role for government.
• Business analysis and problem-solving experience in a consultative or project setting.
• Solid experience cultivating and managing business relationships with multiple stakeholders.
• Strong interpersonal, communication, negotiation, and relationship-building skills.
• Ability to work fully on-site in Indianapolis, Indiana.
• Residence in Central Indiana.

Nice To Haves

• Understanding of the software development life cycle (SDLC).
• Experience working with Azure DevOps.
• Experience working with the Salesforce platform, including supporting business processes and eliciting and documenting requirements.

Responsibilities

• Build and maintain trust-based stakeholder relationships across the agency to support alignment, collaboration, and clear communication of technology and data-driven solutions.
• Serve as the business relationship manager for specialized functional and business areas, providing strategic guidance, leading difficult conversations, and helping drive organizational change.
• Partner with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed requirements for technology and data solutions.
• Manage expectations across stakeholders, peers, vendors, leadership, and technical teams throughout the project lifecycle.
• Lead and facilitate discovery sessions, workshops, and discussions to understand business processes, pain points, and desired outcomes.
• Translate complex concepts and ambiguous needs into clear requirements and user stories aligned with business objectives and technical feasibility.
• Improve systems and processes by identifying root causes, mediating conflicting priorities, and helping groups reach integrated, consensus-based solutions through influence, collaboration, and negotiation.
• Collaborate with cross-functional teams to plan and advance interoperability across agency systems, data, and processes.
• Support digital transformation strategic planning and lead change management by helping stakeholders understand system impacts, workflow changes, and organizational shifts needed for adoption.
• Communicate progress and tradeoffs clearly to senior leadership.
• Follow established governance practices and promote their adoption across the organization.

Benefits

• Medical benefits, with Platinum-level plans available.
• Work-from-home, hybrid, and on-site options are listed among available benefits.
• PTO.
• Holiday pay.
• VTO.
• 401(k).
• Charitable match.
• Training reimbursement.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed