Senior Business Systems Analyst (Remote)

First American•Santa Ana, CA

15h•Remote

About The Position

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. CRAFT (Corporate Rates and Forms) is expanding its capabilities to serve First American's internal business functions more broadly — including AI and automation, analytical frameworks, and process improvement. This Senior BSA contributes to that work by gathering requirements, mapping business processes, and developing proof-of-concept solutions that the CRAFT team uses to validate and shape the right approach for each engagement. The role requires strong analytical skills, intellectual curiosity, and the ability to learn quickly across varied business problems.

Requirements

BS degree or equivalent work experience
Typically 4–7 years of directly related experience
Strong analytical and problem-solving skills — you ask questions before drawing conclusions
Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes
Active user of AI tools in professional work — beyond basic prompting; you use AI to get real work done
Clear written and verbal communication skills; able to document complex processes and summarize findings for a non-technical audience
Ability to manage your own work and deliver reliably across multiple concurrent assignments

Nice To Haves

Experience with Cursor or other AI-powered productivity tools preferred
Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus
Familiarity with data visualization or BI tools recommended
Background in financial services, title insurance, or other regulated industries preferred

Responsibilities

Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
Write and maintain documentation, including process maps, requirements, and POC summaries
Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis
Work across engagement types as needed — AI and automation, data and analytics, and process improvement
Other duties as assigned