Senior Business Systems Analyst - ServiceNow
About The Position
We are looking for a Senior Business Systems Analyst - ServiceNow to join our People Systems department. This role is based out of our San Jose, CA or Bellevue, WA offices (in office Tuesday-Thursday), reporting to the Sr. Program Manager, People Operations. You will lead ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) projects to support and scale the company. You'll enhance processes and design scalable solutions that provide a strong foundation for growth by nurturing culture and supporting our operational infrastructure.
Requirements
- 3+ years of experience implementing ServiceNow HRSD, WSD, or other solutions in a live production environment
- 3 years of HRIS experience in the full software development life cycle, including System Analysis, Process Design, Testing, Implementation, and Documentation
- Proficiency in ServiceNow HR Agent Workspace, Flow Designer, Now Assist and the Workplace suite
Nice To Haves
- Strategic thinker who translates complex requirements into scalable roadmaps aligned with evolving business priorities
- Proven ability to drive HRSD and WSD initiatives and process improvements from initial conception through to successful completion
- Analytical mindset with the ability to leverage data insights to prioritize enhancements and deliver high-quality systems
Responsibilities
- Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
- Lead the end-to-end lifecycle of HRSD and WSD projects, enhancements, and process redesigns from conception to completion
- Execute no-code and low-code configurations, including Flow Designer workflows, HR services, and system notifications
- Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
- Leverage data analysis to identify system issues, categorize defects, and strategically prioritize future enhancements
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
