Senior Business Systems Analyst - ServiceNow

Zscaler • San Jose, CA

13h • Hybrid

About The Position

This role is for a Senior Business Systems Analyst - ServiceNow within Zscaler's People Systems department. The individual will be based in San Jose, CA or Bellevue, WA, working in-office Tuesday-Thursday, and reporting to the Sr. Program Manager, People Operations. The core responsibility is to lead ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) projects to support and scale the company. This involves enhancing processes and designing scalable solutions to build a strong foundation for growth, nurture culture, and support operational infrastructure. Zscaler is an AI-forward enterprise focused on digital transformation and cybersecurity, leveraging a large security data lake for its cloud-native Zero Trust Exchange platform. The company values impact, trust, innovation, transparency, constructive debate, and high-performing teams, with a culture centered on customer obsession, collaboration, ownership, and accountability. They seek innovators who use AI to amplify their impact and thrive on solving complex challenges.

Requirements

• 3+ years of experience implementing ServiceNow HRSD, WSD, or other solutions in a live production environment
• 3 years of HRIS experience in the full software development life cycle, including System Analysis, Process Design, Testing, Implementation, and Documentation
• Proficiency in ServiceNow HR Agent Workspace, Flow Designer, Now Assist and the Workplace suite

Nice To Haves

• Strategic thinker who translates complex requirements into scalable roadmaps aligned with evolving business priorities
• Proven ability to drive HRSD and WSD initiatives and process improvements from initial conception through to successful completion
• Analytical mindset with the ability to leverage data insights to prioritize enhancements and deliver high-quality systems

Responsibilities

• Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
• Lead the end-to-end lifecycle of HRSD and WSD projects, enhancements, and process redesigns from conception to completion
• Execute no-code and low-code configurations, including Flow Designer workflows, HR services, and system notifications
• Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
• Leverage data analysis to identify system issues, categorize defects, and strategically prioritize future enhancements

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees