Senior Business Analyst (ServiceNow)

ICF • Reston, VA

12h • Remote

About The Position

This Senior Business Analyst role is contingent upon a contract award and acts as the bridge between technical teams and the client’s business partners. The analyst translates requirements into clear, actionable user stories that drive solution development. Working in an Agile environment, this role leads and supports ceremonies, collaborates with Product Owners and developers to define well-scoped stories with strong acceptance criteria, and facilitates discussions across client and internal teams. The position involves partnering directly with stakeholders as a Business SME, communicating effectively through phone, web conferencing, and MS Teams, and supporting the full project lifecycle by creating and reviewing functional, technical, and training documentation.

Requirements

• US Citizenship is required (required by the federal government for this position)
• Must be able to obtain a DHS Public Trust clearance
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
• 6+ years of business analysis experience including experience translating requirements into specific, scoped user stories and creating documentation including process mapping, role matrixes, etc.
• Strong verbal and written communication skills
• Good understanding of basic system technologies as they relate to the project deliverables

Nice To Haves

• 3+ years of experience working in an agile environment
• 2+ years of experience independently working with stakeholders to elicit, understand, and prioritize requirements
• 1+ years of experience with the ServiceNow Platform
• 1+ years of experience facilitating sprint ceremonies and other ad hoc meetings as needed
• 1+ years of experience using gherkin syntax for user story acceptance criteria
• Active DHS or DoW Public Trust clearance
• Experience with ServiceNow App Engine, CSM, or ITSM
• Strong experience working in an agile environment
• Experience manually testing user stories
• Experience providing system demonstrations and presentations to stakeholders
• Experience working in a fast-paced environment

Responsibilities

• Analyze existing system documentation to summarize existing system functionality as it relates to the project
• Create and maintain project roadmaps
• Provide technical assistance and troubleshooting by effectively responding to inquiries
• Utilize gherkin syntax for user story acceptance criteria
• Partner with Product Owners and developers to define story scope and acceptance criteria that are clear, complete, and actionable
• Lead and facilitate Agile ceremonies and cross-functional meetings with confidence
• Collaborate directly with stakeholders, serving as a Business SME and fostering strong communication across phone, web conferencing, and MS Teams
• Support all phases of the project lifecycle—from discovery through delivery
• Create and peer-review a range of documentation including functional specs, technical documents, training materials, and more

Benefits

• Benefit offerings which are included in the Transparency in (Benefits) Coverage Act
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees