Senior Business Systems Analyst, Order to Cash

Klaviyo•Boston, MA

2d•$140,000 - $210,000•Onsite

About The Position

Klaviyo is scaling fast after going public in 2023, presenting a unique opportunity to help build the Order to Cash (O2C) foundation for the company. The Finance Technology Systems team, part of G&A Systems within Global Technology Solutions (GTS), is responsible for designing, operating, and improving the applications and workflows that manage money, risk, and financial reporting at scale. This team collaborates with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams, to ensure the back-office stack is reliable, integrated, compliant, and prepared for a public, AI-forward SaaS business. They own the roadmap, health, and governance of platforms including ERP and financial systems (e.g., NetSuite/Oracle), procure-to-pay (e.g., Coupa), revenue and billing systems, and related integrations and automation. This role is an individual contributor position reporting to the Director, G&A Systems.

Requirements

6+ years in enterprise or business systems, with meaningful exposure to Finance technology at a tech or SaaS company.
2+ years working directly in O2C.
Practical exposure to SOX ITGC and experience working with Internal Audit or external auditors.
Familiarity with what enterprise-led growth and international expansion require from Finance systems.
Hands-on experience with ERP and Finance application tools (NetSuite/Oracle, Avalara, Zuora, or similar) and how Finance data flows across a modern tech stack.
Interest in or experience partnering with engineering on AI-driven automation.

Nice To Haves

Experience building or piloting AI/automation in Finance workflows (reconciliations, invoice processing, forecasting prep).

Responsibilities

Build and support the O2C stack, contributing to the roadmap and translating business requirements into functional and technical design.
Support the integration of CPQ to NetSuite to deliver Enterprise capabilities at scale.
Assess the O2C systems landscape and provide recommendations for future direction.
Apply rigorous testing and build practices to ensure high-quality delivery.
Support SOX, controls, and audit readiness by helping design, implement, and operate IT General Controls (ITGCs) across O2C applications, and by simplifying/automating controls and evidence collection.
Contribute to AI-native transformation across Finance by identifying and delivering AI use cases across the O2C workflow and embedding AI into core Finance processes.
Improve core Finance processes and systems by partnering with Controllership, Tax, and Treasury teams to refine O2C workflows and ensuring ERP and other SaaS O2C applications are configured and operated for accurate, timely close and high-quality financial data.
Act as a key technical resource for Controller and Finance leadership on systems, data, and process topics.
Represent Finance Technology Systems in relevant planning cycles and cross-functional initiatives.