Order to Cash Specialist

SPATCO•Charlotte, NC

About The Position

CSPATCO Energy Solutions has been the leader in the fueling infrastructure industry since 1935. We provide a complete line of equipment and services for storing, pumping, mixing and metering petroleum and industrial liquids. We offer turnkey development of retail and commercial facilities, as well as offering custom design and build capabilities. Our customers come from a variety of industries including retail-fueling stations, commercial and government fleets. SPATCO currently operates 14 branch locations with a dedicated training facility in North Carolina, and growing service satellites throughout the Southeast. We are dedicated to providing top-notch customer service, and we are recruiting professionals with that same commitment to customer service excellence that can take our growth to the next level. JOB SUMMARY: The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. This position will drive collection results to achieve business unit and enterprise targets for a customer base of approximately 150 - 200 accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the credit and collections process. This candidate must possess excellent verbal and written communication skills and express himself or herself in a professional manner.

Requirements

High School Diploma required.
1-3 years’ experience in B2B collections or customer service role
Related work experiences with risk analysis and receivable collection a plus.
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, internal and external customers.
Must exhibit a solid professional business image with a team player attitude.
Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly and monthly.
Excellent written and oral communication skills required.
Must possess a high energy level.
Proficiency with Microsoft Office literacy required.

Nice To Haves

BS/BA in Finance, Accounting, or other Business degree preferred.
Petroleum industry preferred.
Experience using SAP is preferred.

Responsibilities

Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment.
Make decision to place account on credit hold when the situation arises.
Provide phone support by handling incoming calls from sales staff and customers on a variety of items.
Responsible for developing and maintaining business relationships with customers and sales personnel.
Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.
Recommends changes to the existing credit line where warranted.
Responsible for customer account reconciliation, identifying, and tagging disputed items within assigned portfolio.
Tracking and ensuring timely clearing of these disputed items is required.
Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
Run DNB reports and call for credit references as needed to support credit decision.
Maintain open communication and good working relationships with Director of Credit and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
As required, perform all other related functions & projects as assigned.