Senior Business Systems Analyst - AI & Transformation
About The Position
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Business Systems Analyst – AI + Transformation and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters or Raleigh NC location. Candidates must be local to one of those offices at time of application as we can not provide any relocation packages. The Acceleration Team is a small, specialized group within Business Operations focused on AI transformation and foundational architecture. We partner across Go-to-Market functions and Enterprise Applications & Data to identify opportunities to simplify processes, improve scalability, and accelerate business outcomes. As a Senior Business Systems Analyst, you will act as a connector between business stakeholders and technology teams, helping uncover inefficiencies, analyze complex workflows, and drive innovative solutions. Success in this role requires strong business acumen, exceptional stakeholder management, technical curiosity, and a passion for experimenting with AI-driven capabilities to improve how work gets done.
Requirements
- 5+ years of experience in Business Analysis, Business Systems Analysis, Product Operations, Process Improvement, or a related field.
- Strong stakeholder management and facilitation skills with the ability to influence across functions and levels.
- Proven ability to analyze business processes and drive operational improvements.
- Technically curious with a demonstrated interest in AI, automation, and emerging technologies.
- Regularly experiments with new tools and capabilities and stays current on industry trends.
- Experience working in Agile environments and partnering with both business and technical teams.
- Excellent communication, problem-solving, and analytical skills.
Responsibilities
- Analyze business processes across Go-to-Market functions and Enterprise Applications & Data to identify opportunities for simplification, automation, and scale.
- Partner with stakeholders to understand pain points, define desired outcomes, and recommend solutions that deliver measurable business value.
- Evaluate emerging AI capabilities and identify practical applications that improve efficiency, decision-making, and user experience.
- Translate business needs into recommendations, requirements, process improvements, and implementation plans.
- Facilitate collaboration across business and technical teams to align priorities and drive execution.
- Support foundational architecture initiatives by helping define scalable processes, governance, and operating models.
- Promote a culture of continuous improvement, experimentation, and responsible AI adoption.
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
- Tuition Reimbursement program.
- Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays.
- A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
