Analyst - Business Transformation

Hines•Houston, TX

About The Position

The Business Transformation Analyst position is primarily focused on supporting Business Transformation (“BT”) initiatives. This role will assist with process and system documentation, operational support for projects, enhancements, reporting, etc. to align with the Firm's strategic Initiatives while working with Firm's Business Customer and Hines Technology and Data teams (and or external vendor technology).

Requirements

Two or more years of experience assisting with implementing new business processes or technologies, including software testing and training or relevant real estate for Firm experience.
Bachelor’s Degree in Business Administration, Information Systems, or a related field from an accredited institution is strongly preferred.
Proficient in Microsoft Excel and PowerPoint, PowerBi, Smartsheet, and firm wide used tools
To gain knowledge of tech stack Senior Associate is leading. This includes actioning technical work, perform trainings, resolve customer issues (with CSM as required).

Nice To Haves

Project management certifications are preferred but not required.
Board accredited certifications are preferred but not required.

Responsibilities

Build an understanding of critical business functions and work with business personnel to understand pain points; places to create efficiencies
Work with Business Transformation Manager(s) to determine what tools are best suited to produce solutions.
Support the assessment of business processes; identify opportunities for optimization, assist in developing and implementing solutions including user acceptance testing, and document results of discovery and requirements analysis.
Support discovery meetings with cross-functional stakeholders to share ideas and findings; assist with documenting lessons learned and creating opportunities for economies of repetition.
Develop training material for subject areas as needed for the benefit of other groups, and for newly implemented systems.
Provide recommendations to Business Transformation Manager(s) on proper course of action for a given process using discovery findings as support.
Support product owners for newly implemented systems or processes. Coordinate with stakeholders and Business Transformation Manager(s) to construct operational plan, scalable operating procedures and establish monitoring strategy for all newly implemented business processes.
Assist with change management to properly offboard to appropriate process owners where applicable.
Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions.
Collaborate with Business Transformation Manager(s) on managing projects, developing project plans, monitoring performance, and using knowledge of other team members to assess BT use cases.
Update project plans and alert Business Transformation Manager(s) when significant risks develop and assist in optimizing existing internal project management methodology; tailored for the needs of the project.