Senior Business System Analyst, Digital

Equitable•Waterloo, ON

6d•Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions. We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges? Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

5-8 years of experience in Business Systems Analyst role
Minimum 2 years' experience in insurance or financial services industry
CCBA or CBAP or working towards designation
Previous Business Analyst and Quality Assurance experience
Degree in Computer Science, Software Engineering, or a related discipline
Waterfall and/or Agile methodology experience
Experience with Case Management and Business Process Automation solutions.
Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills
Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences
Experience writing functional requirements, use cases and process flows
Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
Experience in the use of analytical/modeling tools for both processes and data
In-depth understanding of the overall system development methodology
In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions
In-depth understanding of application infrastructure, database and technical platforms
Experience and/or proficient in many of the following: System Design and workflow concepts, Web and client/server architectures, Knowledge of database design
Test Management tools (Azure Test Plans, other QA tools)
MS Office Tools including Microsoft Access, Visio & Excel
Working knowledge of SQL, C#, .Net and SOAP or REST APIs
Knowledge and Experience with Agile, Scrum, Kanban
Exposure to CI/DevOps
Code analysis for the purpose of understanding system functionality.

Responsibilities

Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives
Engage and collaborate closely with our business partners, Development team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience
Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization
Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
Ensure that all projects delivered meet the established organization standards and audit controls
Continuously enhance knowledge of business domains and their products/services
Identify process improvements opportunities proactively
Help ensure a solid solution is delivered that meets the stakeholders’ needs
Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management