Senior Business System Analyst

BrightSpring Health Services • Louisville, KY

1d

About The Position

The Business Systems Analyst - SR serves as a subject matter expert for Homecare Homebase (HCHB) and related clinical applications. The role provides technical support, optimizes systems and processes, implements system enhancements, and helps ensure compliance with regulatory standards. The analyst collaborates across teams to maintain system integrity, improve operational efficiency, and support clinical staff through training and technical guidance.

Requirements

• At least 3 years of experience in the Home Health industry.
• At least 3 years of hands-on experience supporting or implementing the HomeCare Homebase EMR system.
• Understanding of Home Health regulations and operational workflows.
• Ability to apply critical thinking and sound judgment to assess risks and downstream impacts of system changes.
• Ability to lead or manage projects, or consistently complete assigned tasks within established timelines.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to diverse audiences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as a subject matter expert on HCHB and other clinical systems, focusing on workflow optimization and documentation improvements.
• Provide technical support and guidance to maintain system integrity and performance.
• Implement system changes and enhancements, including release management, clinical form updates, workflow adjustments, service codes, table setups, and integrations.
• Manage and resolve HCHB/Pointcare incidents and service requests through ServiceNow; escalate issues to vendors when necessary and monitor their resolution.
• Collaborate with IT teams to assess the impact of system changes on service desk ticket volume.
• Build positive, collaborative relationships with internal teams and external vendors.
• Support projects involving the implementation or expansion of clinical applications.
• Provide training and education on HCHB functionality and related systems.
• Participate in audits to ensure compliance with SOX, HIPAA, and other regulatory requirements.
• Support integrations between software systems to enable seamless data flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed