Senior Business Solutions Specialist - PDEGO
About The Position
Sony Music Entertainment is seeking a Senior Business Solutions Specialist to partner with its business units, focusing on building tools and workflows for label, marketing, and release planning teams. The role operates under the principles of 'Fail Fast,' 'Learn Quickly,' and 'Move Forward,' acting as a trusted internal partner rather than an order-taking function. The Senior Business Solutions Specialist will be the day-to-day partner for a portfolio of business units, managing the entire solution lifecycle from discovery to delivery, and will also mentor other Specialists.
Requirements
- 5-8+ years in business/systems analysis, solutions consulting, or enterprise no-code/low-code platform administration.
- Demonstrated ability to run point independently with senior business stakeholders.
- Strong requirements-gathering, process-mapping, and documentation skills.
- Experience with data migrations.
- Comfortable managing multiple concurrent projects and business units.
- Extensive A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini.
- Basic scripting, SQL, or automation-logic familiarity.
- Tool-agnostic and adaptable to learning new platforms as workflows expand.
- Experience leading change adoption or user enablement efforts within a business function.
- Comfortable defining measures of success and using data to evaluate outcomes.
Nice To Haves
- Music industry experience; media & entertainment adjacency (rights, royalties, metadata) a plus.
- Airtable certification or deep hands-on Airtable expertise.
Responsibilities
- Serve as the primary point of contact for assigned business units.
- Run discovery, scoping, and requirements-gathering sessions independently.
- Build and maintain business systems, automations, and workflows supporting label, marketing, and release operations.
- Write specs and requirements for integrations with internal Sony Music systems.
- Lead data migrations for assigned business units.
- Test solutions with end users and incorporate feedback quickly.
- Share best practices with the broader team, contributing repeatable patterns and playbook content to support other junior Specialists.
- Escalate architecture/platform-level questions to the Architect.
- Identify opportunities to centralize and standardize workflows across assigned BUs.
- Lead enablement and change-adoption efforts within their portfolio, training business users to use AI tools to solve their own recurring problems.
- Define success metrics for initiatives in their portfolio and use adoption/usage data to evaluate outcomes and guide iteration.
- Ensure initiatives align with governance, privacy, security, and compliance requirements, partnering with the Architect and relevant stakeholders.
Benefits
- Medical, dental, vision, life & disability coverage
- 401K + employer matching
- Company-paid identity theft protection
- Resources for pets
- Mental health and meditation resources
- Industry-leading fertility coverage
- Fully paid leave for childbirth or bonding
- Fully paid leave for caregivers
- Programs for loved ones with developmental disabilities and neurodiversity
- Subsidized back-up child and elder care
- Reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in professional growth and development
- Time off for a winter recess
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
