Business Solutions Specialist - PDEGO
About The Position
This Business Solutions Specialist supports a dedicated portfolio of business units spanning US and international markets, serving as a business-facing, execution-focused role working closely with the Senior Specialist and Architect on larger technical or architectural decisions. The Business Solutions team partners with our label, marketing, and release planning teams to build the tools and workflows that help them run more effectively. They operate as a trusted internal partner, not an order-taking function. Their work is guided by three principles: Fail Fast: test ideas quickly, and don't let perfection get in the way of progress; Learn Quickly: treat every iteration as a chance to learn, document, and adapt; and Move Forward: keep the work, and the people we support, moving.
Requirements
- 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes
- Comfortable running point with business unit stakeholders on day-to-day requirements and testing
- Solid process-mapping and documentation skills
- Tool-agnostic and eager to learn new platforms as needed
Nice To Haves
- Music industry experience; media & entertainment adjacency a plus
- Hands-on Airtable experience (current core platform)
- Hands-on A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini
- Interest or early experience coaching end users on self-service AI tool use
Responsibilities
- Serve as the day-to-day point of contact for your assigned business units' stakeholders
- Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders
- Build and maintain business systems, automations, and workflows
- Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect
- Support data migrations for assigned business units
- Escalate bigger technical or architectural questions rather than solving solo
- Identify and develop power users within each business unit who can extend training to their broader team
- Run basic training sessions and office hours with end users on using AI tools (e.g., Claude Cowork) for their own recurring tasks; gather feedback on adoption
- Track adoption/usage of the solutions you support and help report on outcomes
- Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalate questions to the Senior Specialist/Architect
- Document your work using established templates and playbooks so patterns can be reused across BUs
- Coordinate across time zones with the global team members and stakeholders
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Disability coverage
- 401K + employer matching
- Company-paid identity theft protection
- Resources for pets
- Mental health and meditation resources
- Industry-leading fertility coverage
- Fully paid leave for childbirth or bonding
- Fully paid leave for caregivers
- Programs for loved ones with developmental disabilities and neurodiversity
- Subsidized back-up child and elder care
- Reimbursement for adoption
- Reimbursement for surrogacy
- Reimbursement for tuition
- Reimbursement for student loans
- Investment in professional growth and development
- Time off for a winter recess
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
