Senior Business Services Specialist

Fremont Bank•Livermore, CA

4d•$36 - $42•Onsite

About The Position

The Senior Business Services Specialist serves as a subject matter expert and escalation point for Fremont Bank’s most complex Treasury Management products, including ACH Origination, Wire Transfers, Positive Pay, Remote Deposit Capture (RDC), and Business Online Banking (BOB). The role handles high-risk and exception-level requests, supports complex business clients, and provides specialized assistance to the Platinum Services Division and Labor & Trust Department. Work must be completed within established service levels and regulatory guidelines. This position is 100% on-site at the Fremont Bank Operations Center in Livermore, California. Travel may be required within the bank’s footprint, and weekend work may be required.

Requirements

Four years of sales, customer service, or back-end client support working with complex banking relationships, or equivalent experience, preferred.
High school diploma or GED required.
Ability to lift at least 20 pounds when required.
Basic proficiency in Microsoft Office or similar systems.
Strong time-management and organizational skills.
Adequate vision and hearing to interact effectively with clients in person and over the phone.
Clear and professional written and verbal communication.
Maintains a professional appearance.
Able to work 100% on-site at the Fremont Bank Operations Center in Livermore, California.
Travel within the bank’s footprint may be required.
May be required to work weekends.

Nice To Haves

College degree.
Demonstrated leadership and training experience.
Strong knowledge of small-business deposits, online banking, and Treasury Management products.
Knowledge of banking regulatory and compliance requirements.
Exceptional interpersonal skills, including the ability to de-escalate difficult client interactions and support employee relations.
Excellent listening and presentation skills.

Responsibilities

Serve as the primary escalation point for complex ACH, wire, RDC, and Positive Pay issues.
Provide advanced technical troubleshooting for file errors, mapping issues, ACH onboarding, and Business Online Banking.
Support Platinum Services and Labor & Trust teams with time-sensitive requests requiring high attention to detail and enhanced confidentiality.
Manage and resolve client issues requiring in-depth product knowledge or coordination across departments.
Follow up with clients and internal partners on complex cases, verifications, training, and exception handling.
Review and monitor high-risk ACH limit changes; investigate exceptions and disputes; and help resolve formatting errors, failed uploads, and NACHA compliance questions.
Support Labor & Trust high-volume requests and help ensure daily processing meets service-level agreements.
Provide advanced support for domestic and international wire initiation, approvals, workflow escalations, and exceptions; validate and troubleshoot templates and recurring wire setups.
Troubleshoot complex RDC issues, analyze deposit behavior for unusual activity or risk indicators, and provide advanced client training.
Handle escalated Positive Pay exceptions, file-formatting errors, and pay/no-pay decision issues; partner with Fraud & Security teams to address suspicious activity.
Assist with complex Business Online Banking profile setups, user entitlements, company permissions, multi-profile structures, and technical access issues.
Analyze escalated activity for fraud indicators, unusual transactions, and high-risk behavior.
Ensure Treasury Management activity follows bank policy, audit standards, and regulatory requirements, including NACHA and OFAC.
Support quality-control reviews of peer work, onboarding files, limit-change approvals, documentation, and client setups.
Assist with procedure updates, risk-mitigation enhancements, and project initiatives.
Provide guidance, training, and mentoring to team members; assist with onboarding new Specialists and developing team knowledge of complex products.
Identify opportunities to streamline workflows, improve client experience, and increase team efficiency.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts, including dependent care and Health Savings Accounts.
Employee Stock Ownership Plan (ESOP).
401(k) with employer match.
Performance-based bonuses or incentives.
Paid holidays, vacation, and sick time.
Free personal checking and savings accounts.
Home loan rate discounts.
Tuition reimbursement and professional development resources.
On-site gym and discounted health club memberships.
Employee Assistance Program (EAP).