Senior Business Process Analyst
About The Position
GDIT is your place. By owning your opportunity, you help ensure today is safe and tomorrow is smarter. Our work depends on a Senior Business Process Analyst with Product Ownership experience who brings strong business analysis expertise, product vision, and the ability to translate stakeholder needs into actionable features and enhancements. This role supports a customer-facing environment in Washington, DC and can be performed remotely. You will guide the development of high‑value capabilities by defining the product vision, prioritizing the backlog, and ensuring alignment between customer needs, business goals, and technical delivery. You will blend product strategy, user-centric requirements development, and cross-functional collaboration with light Scrum Master and project management responsibilities to keep teams aligned and delivering effectively.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of experience in business analysis, product ownership, or Agile delivery.
- Proven experience writing requirements, user stories, and acceptance criteria.
- Familiarity with Agile methodology and frameworks; certification (CSM, SAFe, or similar) preferred but not required.
- Strong communication, facilitation, and analytical skills.
- Proficiency with Jira and Confluence.
Nice To Haves
- Experience supporting social programs, refugee/immigrant services, or similar mission-driven environments.
- Understanding of ITIL or other process improvement frameworks.
- Experience integrating business and operational data into Jira/Confluence for reporting and workflow automation.
Responsibilities
- Define and communicate product vision, objectives, and success criteria to stakeholders and delivery teams.
- Collaborate closely with business leaders, SMEs, technical teams, analysts, and operations staff to understand needs and translate them into clear, value-driven features.
- Prioritize backlog items based on business value, user impact, technical considerations, and strategic objectives.
- Develop user stories, detailed acceptance criteria, and process flows that enable delivery teams to build solutions aligned with customer expectations.
- Elicit, document, and validate business and functional requirements for new features and business process improvements.
- Analyze end-to-end business processes, identify gaps or inefficiencies, and recommend improvements or automation opportunities.
- Maintain structured documentation and ensure traceability between requirements, development, operations, and reporting through tools such as Confluence and Jira.
- Support data-driven decision-making through clear requirements, workflow definitions, and operational insights.
- Participate in and support Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
- Assist in removing blockers, identifying risks, and maintaining alignment to sprint goals.
- Track sprint progress and team commitments using Jira, ensuring transparency across stakeholders.
- Provide updates on milestones, dependencies, and risks to stakeholders.
- Coordinate across multiple teams to ensure timely follow-up on action items and delivery commitments.
- Help maintain project plans, dashboards, and roadmaps to support clarity of direction and progress.
Benefits
- Full-flex work week
- 401K with company match
- Internal mobility team dedicated to helping you own your career
- Collaborative teams of highly motivated critical thinkers and innovators
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
