Senior Business & Process Analyst, Planning Operations

Amazon • Arlington, VA

10h • $88,100 - $154,100 • Onsite

About The Position

Join our Strategy, Policy, Escalations, and Resolutions team and help shape how AWS makes data-driven decisions that impact our business at scale. As a Senior Business & Process Analyst, you'll work at the intersection of operations, data analytics, and strategic planning to resolve complex sales compensation and sales planning escalations while developing scalable solutions that drive revenue impacting decisions across our global organization.

Requirements

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in business-process design or equivalent
• Experience using Microsoft Excel to manipulate and analyze data
• Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project
• Experience visualizing data in Tableau or other relevant data visualization software

Nice To Haves

• 5+ years of finance, business management and sales operations experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience with AI tooling such as Amazon QuickSuite to solve business problems and improve operational efficiency
• Experience in sales compensation

Responsibilities

• Resolve sales planning and compensation escalations for global business units while maintaining clear communication with stakeholders throughout the resolution process
• Analyze escalation data to identify trends, patterns, and systemic issues, then develop recommendations to reduce escalations and transform them into business insights
• Design and implement automated solutions using both agentic and non-agentic tools to enable your team to independently handle incidents that previously required further escalation
• Translate complex business problems and analytical findings into clear, actionable recommendations and work with stakeholders to implement solutions
• Present program status, insights, and decisions to leadership through weekly, monthly, and quarterly business reviews, demonstrating the connection between operational improvements and business goals

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior