Senior Analyst Card Operations, Business Process - Scarborough

Scotiabank•Toronto, ON

2d•Onsite

About The Position

The Senior Analyst, Business Process is responsible for the end to end change management and sustainment of all vendor related changes for Retail Products Unsecured Lending. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Requirements

An understanding of the products, services and value proposition he/she is responsible for supporting; Working knowledge of the Retail Products industry preferred
Strong written and oral communication skills;
Intermediate proficiency in Microsoft Excel/Word/PowerPoint
Experience in project management
Must possess independent decision making and the ability to work with little direct supervision
Strong relationship management skills
Strong time management skills required

Responsibilities

Liaison with all internal stakeholders and vendors; ensure all applicable stakeholders are kept informed and aware of all updates and provide sign off for all vendor related activities.
Work with vendors to ensure all activities are completed accurately and on a timely basis.
Responsible for the change requests for all vendors who are affected by any change activities including projects where content changes need to be made (i.e. correspondence releases, welcome packages, and inserts/messaging).
Primary contact for Retail Products Unsecured Lending on all items related to change management activities with our vendors.
Track and provide the change management costs to the Vendor Manager to ensure we are on plan or are aware of any variances to the forecasts provided by the vendor.
The incumbent will ensure all procedures, playbooks and databases are kept current and accurate.
Provides support and execution of testing strategies along with governance of vendor, BNS IT and Product facilitation for end to end business acceptance testing for vendor related implementations.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Resolve vendor change related issues and manage issue management action plans.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.