senior business process advisor, Process Excellence & Transformation Enablement

Starbucks•Seattle, WA

23h•Onsite

About The Position

Starbucks Global Business Services (GBS) is seeking a Process Excellence & Transformation Enablement Lead to drive end‑to‑end process improvement, continuous improvement, and digital transformation across enterprise value streams. This role partners closely with Business Units, Starbucks Technology, and third‑party service providers to identify process pain points, translate them into business requirements, and shape prioritized technology and automation roadmaps. Operating within a developing end‑to‑end process ownership model, this role actively influences process standards, operating models, and governance. The role represents GBS on the Transformation Board and plays a critical role in enabling scalable, standardized, and digitally enabled operations.

Requirements

5+ years of progressive experience in process excellence, operational excellence, transformation, or continuous improvement roles within a large, complex, or shared services environment
Demonstrated experience leading end‑to‑end process analysis, including value stream mapping, identifying cross‑functional pain points, and driving prioritization across multiple stakeholders
Proven ability to translate business pain points into clear, outcome‑based business requirements, and partner with technology teams to shape roadmaps and delivery sequencing
Experience partnering with MSPs / BPOs to identify automation or process improvement opportunities across onshore and offshore delivery models
Strong continuous improvement practitioner skillset, including Lean thinking, root cause analysis, stabilization, and simplification (methodology‑pragmatic rather than framework‑driven)
Experience owning or influencing transformation or improvement roadmaps, including trade‑off decision‑making, prioritization, and negotiation within matrixed organizations
Demonstrated ability to lead through influence, facilitating cross‑functional forums and governance bodies, and delivering outcomes without direct authority
Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field

Nice To Haves

PMP, Lean, or other relevant certifications considered a plus but not required

Responsibilities

Own end‑to‑end process excellence across GBS‑supported value streams (e.g., Hire to Retire, Order to Cash, Source to Pay), partnering with Business Units, MSP/BPO, and GBS teams across onshore and offshore delivery.
Identify and map end‑to‑end workflows, including identifying process owners across the value chain and facilitating value stream mapping to establish shared understanding.
Identify and prioritize top process pain points (e.g., top 10 per value stream), assessing root causes, interdependencies, and business impact.
Partner with Business Units to translate prioritized pain points into clear, outcome‑based business requirements, ensuring readiness for technology or automation solutions.
Own the GBS transformation roadmap, including sequencing, prioritization, and trade‑off decisions across process, Continuous Improvement, and digital initiatives.
Partner with Starbucks Technology (ST) to negotiate prioritization and placement on technology roadmaps, translating business requirements into delivery‑ready inputs without owning core platform development.
Own and evolve the GBS continuous improvement approach, leading small‑to‑medium CI initiatives and partnering with Analytics to quantify impact (cycle time, quality, cost, capacity).
Enable governance and decision‑making by supporting transformation forums, facilitating automation and process improvement ideation, building business cases, coordinating with Starbucks Technology on road mapping and dependencies, and driving execution through influence rather than direct authority.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement