Senior Process Excellence Manager

Midland Credit Management, an Encore Capital Group Company•Troy, MI

1d•Onsite

About The Position

The Consumer Engagement Strategies Workflow and Documents department is looking for a Sr. Process Excellence Manager to join their team in Troy, MI. The Sr. Process Excellence Manager is responsible for supporting business process improvement efforts across the organization, including assisting with process analysis, new process design and implementation, and project management. Encore Capital Group (Encore) is a publicly traded international specialty finance company headquartered in the United States, operating globally. Through businesses like Midland Credit Management and Cabot Credit Management, Encore helps consumers restore their financial health, aiming to create pathways to economic freedom. The company is committed to building a positive workplace culture and a best-in-class employee experience, having earned Great Place to Work® certifications in many operating geographies. Encore Capital Group is an equal opportunity employer, committed to fostering an inclusive and welcoming environment.

Requirements

Ability to work on multiple projects simultaneously
Ability to work independently
Serve as project leader; exert influence on the overall team direction to ensure business objectives are met
3-5 years in a process improvement required
Must be customer focused and possess the ability to develop creative solutions to a variety of complex problems
Knowledge of the Internal Legal Process
Highly proficient in Microsoft Office Suite (Word /Excel/Outlook/PowerPoint)
Applicants must have current authorization to work in the United States on a full-time basis.
Bachelor required

Responsibilities

Identify and create business processes to improve operational efficiency while monitoring existing processes for breakages.
Provide regular updates on process improvement projects to key project stakeholders across the organization as required.
Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT/CES (as necessary).
Serve as liaison between business units, CES, and IT for business process improvement projects to help establish business requirements.
Managing completion of ongoing business processes by supporting internal and external stakeholders.
Reporting, identifying trends, and raising issues or other opportunities around departmental processes and procedures.
Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts.

Benefits

Earn a competitive salary.
All employees are eligible for monthly incentives or annual bonus.
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Pursue a degree or coursework related to your current role, or the role you are striving for. (Tuition Assistance)
Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you. (Retirement Savings)
Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.