Senior Process Excellence Manager
Encore Capital Group•Troy, MI
•Onsite
About The Position
The Consumer Engagement Strategies Workflow and Documents department is looking for a Sr. Process Excellence Manager to join our team in Troy, MI. The Sr. Process Excellence Manager is responsible for supporting business process improvement efforts across the organization. This position includes assisting with process analysis, new process design and implementation in addition to project management.
Requirements
- Current authorization to work in the United States on a full-time basis.
- Bachelor required
- English required
- Ability to work on multiple projects simultaneously
- Ability to work independently
- Serve as project leader; exert influence on the overall team direction to ensure business objectives are met
- 3-5 years in a process improvement required
- Must be customer focused and possess the ability to develop creative solutions to a variety of complex problems
- Knowledge of the Internal Legal Process
- Highly proficient in Microsoft Office Suite (Word /Excel/Outlook/PowerPoint)
Responsibilities
- Identify and create business processes to improve operational efficiency while monitoring existing processes for breakages.
- Provide regular updates on process improvement projects to key project stakeholders across the organization as required.
- Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT/CES (as necessary).
- Serve as liaison between business units, CES, and IT for business process improvement projects to help establish business requirements.
- Managing completion of ongoing business processes by supporting internal and external stakeholders.
- Reporting, identifying trends, and raising issues or other opportunities around departmental processes and procedures.
- Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts.
Benefits
- Competitive salary
- Monthly incentives or annual bonus
- Paid training and development programs
- Promote-from-within philosophy
- Informal accolades
- Formal company-wide awards and prizes
- All-inclusive vacations
- Tuition Assistance
- Comprehensive healthcare plans and options
- Fitness membership reimbursements
- Weight watchers
- Wellness rewards Program
- Up to eight hours of paid time off each year to volunteer
- Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually
- Retirement Savings
- Company paid leave for new family support
- New parent flex time
- Child back-up care options
- Team-building events
- Holiday celebrations
- Department outings
- Paid and floating holidays
- Generous paid-time-off
- Wide array of wellness and mental health initiatives
- Support volunteerism
- Support environmental efforts
- Encourage employee education through leadership training, skill-building, and tuition reimbursements
- Promotion opportunities from within
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1,001-5,000 employees
