Director, Delivery Process Transformation & AI Enablement
About The Position
This executive role leads enterprise-wide Global Business Services (GBS) transformation by integrating Delivery operations, Service Management, and AI-driven innovations. The leader will define and lead the direction, governance, and operating model to deliver scalable, digital world-class business processes that improve performance, experience, and efficiency across the organization. The ideal candidate is a forward-thinking strategist and operator who excels at the intersection of business transformation, technology, human enablement, and customer experience (CX). The role can be located anywhere, with a preference for candidates who can work or cross-over to work in the US Eastern Time zone. Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Responsibilities
- Develop and execute a multi-year delivery transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management, CX, and AI capabilities.
- Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement.
- Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence.
- Lead and support the design and optimization of GBS AI/automation delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations.
- Champion standardization and digitization of processes while balancing flexibility for local market needs.
- Drive operational excellence through metrics-based management, process mining, and analytics.
- Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight.
- Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization.
- Lead organizational capability-building for AI adoption, change management, and digital fluency.
- Serve as the lead for Change Management transformation initiatives, ensuring alignment and stakeholder engagement for launch excellence.
- Embed a culture of innovation, agility, and accountability across business units and service centers.
- Partner with HR and communications to drive change management and workforce transformation initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1-10 employees
